Reverse Logistics Coordinator, OTS Supply Chain - Global Transportation & Logistics

Description

Amazon is seeking a Reverse Logistics Coordinator to support the non-inventory movement of new/used technology returns to Global RAD Operation sites (GRO) worldwide. This role aims to reduce global technology spend by providing timely resolution to issues through research and decision-making, communicating effectively with stakeholders.

Key job responsibilities

• Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (FBA, Finance, Software Support, Fulfillment Centers, IT Field Team).
• Create narratives outlining findings on tickets/requests on shipment inquiries and update correspondence to keep customers informed.
• Work within various time constraints to meet critical business needs, measure and identify activities performed.
• Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects to drive efficiency in Amazon's transportation operations.
• Systmatically escalate problems or variance in information and data to relevant owners and teams and follow through on resolutions.
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysis as needed.
• Develop performance metrics to assist with driving business results.
• Scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
• Prepare and share daily/weekly/monthly metrics and performance dashboards as requested.
• Quickly understand the business impact of trends and make decisions based on available data.

About The Team

Global Transportation & Logistics (GTL) supports the non-inventory IT equipment moves around the world. Their mission is to deliver what customers need, where they need it, when they need it. GTL is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• High school or equivalent
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 2+ years of transportation and supply chain experience