Revenue Tax Technician - Fayetteville

We need to output only HTML fragment, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate, duplicated lines, EEO, etc. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Key info: - Agency: Dept of Revenue Division Taxpayer Assistance, Collections - Job Classification Title: Revenue Tax Technician (S) - Position Number: 60081642 - Grade: NC09 - About Us: description of DOR. - Note about closing time (maybe not needed) - Description of Work: includes hybrid schedule, location Fayetteville Service Center, hybrid schedule determined by business need, role: first point of contact, answering tax-related questions, guiding visitors through forms, processing local payments or documentation. Need excellent communications skills both written and oral; strong work ethic; prioritize and multitask; exceptional time management skills. - Responsibilities Include, But Are Not Limited To, The Following: list of duties (bulleted). Let's extract each bullet: 1. Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law 2. Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters 3. Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc. 4. Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities 5. Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes 6. Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases 7. Establish payment plans with taxpayers based on standard operating procedures 8. Research assets and verify liens on taxpayers - Knowledge Skills And Abilities/Management Preferences: Demonstrated experience working with customers; Basic skill level using Microsoft Word, Excel, and MS Office - Recruitment Range: $41,206 - $72,113 - Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. - COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some Highlights Include: list of benefits. Let's extract benefits list: - The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K and 457 plans - Eligibility for the Public Service Loan Forgiveness Program - Additional repeated paragraph about DOR mission etc (duplicate). We'll ignore duplicate. - This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. - To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. - Applicants eligible for veteran's preference should attach a copy of form DD-214. - If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. - Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688. - Minimum Education And Experience: Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience. Related fields considered are as follows: Public Sector & Government Administration Management, Economics, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Business Operations, Trust and Wealth Management, and Administrative Science. - EEO Statement (boilerplate) to remove. - Recruiter LeAnn Katherine Biscoglio Recruiter Email LEANN.BISCOGLIO@NCDOR.GOV (metadata, can be short p). We need to decide sections. We have: - About the role: could be description of work (hybrid schedule, location, role summary). Could be "About the role" heading. - Responsibilities: list of duties. - Requirements: maybe Minimum Education And Experience plus knowledge/skills? Could combine. - Qualifications: maybe not needed separate. - Skills: Knowledge Skills And Abilities/Management Preferences. - Benefits: list. - Pay: Recruitment Range. - Schedule: hybrid work schedule details. We should avoid thin sections; maybe combine some. But we must follow instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

  • for any list of duties/requirements/benefits, and

    for prose. We need to include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Thus we need to decide which sections have substantive content. Potential sections: - About the role: we have description of work (hybrid schedule, location, role summary). That's substantive. - Responsibilities: we have list of duties (8 items). Substantive. - Requirements: we have Minimum Education And Experience (Associate's degree + 1 year experience or equivalent). Also maybe knowledge/skills? But we have separate Skills section. - Skills: Knowledge Skills And Abilities/Management Preferences: Demonstrated experience working with customers; Basic skill level using Microsoft Word, Excel, and MS Office. - Benefits: list of benefits. - Pay: Recruitment Range $41,206 - $72,113. - Schedule: hybrid work schedule details: "This position has a hybrid work schedule. Work is performed remotely and in-person at the Fayetteville Service Center. The hybrid work schedule is determined by business need." We could also include "Qualifications" but maybe not needed if we have Requirements and Skills. However we could combine Requirements and Qualifications? The instruction says prefer a few substantive sections over many thin ones. So maybe we can merge Requirements and Qualifications into one section called "Requirements". Or we could have Requirements (education/experience) and Skills (knowledge/abilities). That's two sections. We need to avoid duplication: The "Knowledge Skills And Abilities/Management Preferences" is basically skills. Thus sections:

    About the role

    with prose about hybrid schedule, location, role summary.

    Responsibilities

    with
    • list.

      Requirements

      with prose about education/experience (Associate's degree + 1 year experience or equivalent combination). Could also include note about equivalent combination.

      Skills

      with
      • list of demonstrated experience working with customers; basic skill level using MS Office.

        Benefits

        with
        • list of benefits.

          Pay

          with prose about recruitment range.

          Schedule

          with prose about hybrid schedule. We need to ensure we don't repeat schedule info in About the role if we also have Schedule section. But About the role could include role summary (first point of contact, answering questions, etc.) and maybe mention hybrid schedule briefly? But we might duplicate. Better to keep About the role focusing on role description (first point of contact, answering tax-related questions, guiding visitors through forms, processing local payments or documentation, communications skills, work ethic, prioritize/multitask, time management). Then Schedule section separate. Thus About the role: prose summarizing the role. Now we need to strip boilerplate: remove EEO, duplicated mission statement, recruiter info maybe minor metadata can be short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

          or drop it. So we could include a short p at top with Position Number and Grade maybe. But we could also drop it. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Position Number and Grade maybe considered metadata but still substantive? It's not a heading but could be included as a short p. However they said "fold minor metadata into a short

          or drop it." So we can include a short p with Position Number and Grade. We also need to remove duplicated lines: The mission statement appears twice; we keep one copy maybe in About Us? But About Us is not a heading we must use; we could incorporate into About the role? Actually About Us is separate description of agency; but we could treat that as part of About the role? The instruction says use headings like About the role, Responsibilities, etc. Not About Us. So we could omit About Us entirely if it's not substantive for the role? It describes the agency mission; could be considered substantive but not required. However we need to preserve ALL substantive information; but we can maybe incorporate into About the role as a brief note? The instruction says "Prefer a few substantive sections over many thin ones." So we could include a short paragraph about agency under About the role or maybe a separate section "About the agency" but not in allowed headings list. Since only those headings are allowed, we should not create other headings. So we could include agency description within About the role paragraph. Thus About the role paragraph could include: The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. They are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. (That's from About Us). Then add role specifics: hybrid schedule, location Fayetteville Service Center, first point of contact, etc. We must not repeat the job title as a heading. Now let's craft HTML. We'll start with a short p for metadata: Position Number: 60081642; Grade: NC09. Then

          About the role

          with

          containing agency description and role details. Then

          Responsibilities