Revenue Systems Administrator

About the role

As our Revenue Systems Administrator, you'll play a vital role at Affinity. We are looking for a proactive, highly motivated individual to help design and implement a best-in-class tech stack to support our GTM teams.

Responsibilities

• Serve as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, Apex and automation.
• Own lead routing in LeanData, territory management, opportunity workflows, and account hierarchy processes within Sales Cloud.
• Own case management, queues, SLAs, knowledge base, and customer service workflows within Service Cloud.
• Support Quote-to-Cash (QTC) processes within Salesforce — including quoting workflows, pricing governance, discount approval routing, and the handoff of closed opportunities; partner with Finance and Revenue Operations to ensure accurate and timely quote-to-order execution.
• Administer the broader GTM stack, including Outreach, ZoomInfo, LeanData, Clari, Momentum, Gainsight, Tableau, Fivetran, and other key tools integrated with Salesforce.
• Extend the data available in these tools into actionable insights usable in Salesforce, and identify and address areas of improvement.
• Use Claude (and tools like Claude Code) to automate recurring systems work.
• Evaluate, implement, and measure AI-powered features within our existing tools, and help shape how we adopt new ones.
• Partner with the GTM AI Champion program to identify systems workflows worth automating, document reusable prompts/skills, and help level up AI fluency across Sales, CS, RevOps, and Marketing.
• Partner with stakeholders to translate business problems into well-scoped technical requirements. Ask meaningful questions, surface trade-offs, and recommend solutions rather than simply executing tickets.
• Improve Salesforce data quality by implementing rules and automation as needed. Find and address tech debt, poorly constructed flows, misfiring validation rules, unneeded managed packages, rogue fields, etc.
• Manage the full Salesforce release cycle. Assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence.
• Maintain system documentation, process maps, and change logs; train end-users on best practices to increase adoption and data hygiene.
• Be a go-to resource for Sales, CS, Support, and RevOps users — triaging tickets, fixing permissions issues, and training users on new functionality.

Qualifications

• Experience: 3+ years of hands-on Salesforce development & administration experience in a sales or revenue operations environment within a B2B SaaS environment. Including direct ownership of a production org. Salesforce Administrator certification preferred.
• Multi-tool fluency: Demonstrated experience administering and integrating multiple GTM platforms (LeanData, Outreach, SalesLoft, Pardot, Fivetran, Tableau), CPQ, data enrichment tools, Qualified, or comparable systems.
• Analytical mindset: You naturally approach work as a business analyst would. You ask thoughtful questions to understand the underlying problem, define clear success criteria, and drive meaningful solutions rather than handing back what was literally requested.
• AI fluency: You actively use AI tools(Claude, Claude Code, or similar) in your daily work and have shipped or administered AI features within a GTM stack. A troubleshooter's mindset: comfortable digging into messy data, tracing a broken automation back to its root cause, and validating fixes before shipping.
• Understanding of end-to-end GTM processes, lead-to-opportunity, quote-to-cash, and customer lifecycle management.
• Experience writing detailed specifications of user requirements, business processes, and procedures required to develop and implement software solutions.
• Experience with Agile, sprints, and release management.
• Experience with "rip and replace" of tools (e.g., Outreach for Salesforce Sales Engagement, Marketo for Pardot, etc.).
• Experience building or deploying AI agents/assistants (e.g., Claude Projects, Claude Code, custom MCP integrations) for internal tooling or self-serve data access.

Bonus points for

• Experience with a CPQ application.
• Led or been part of a Salesforce implementation.
• Experience with "rip and replace" of tools (e.g., Outreach for Salesforce Sales Engagement, Marketo for Pardot, etc.).
• Experience building or deploying AI agents/assistants (e.g., Claude Projects, Claude Code, custom MCP integrations) for internal tooling or self-serve data access.