Revenue & Restaurant Ops Contractor

About the role

This role supports the Revenue team at Blackbird Labs, focusing on restaurant partners, loyalty (FLY) initiatives, and the systems that power them. It involves designing and operationalizing workflows, developing performance analysis, implementing systems, and supporting ad hoc initiatives.

Responsibilities

• Design and operationalize repeatable workflows for loyalty and revenue-generating programs
• Develop performance analysis and reporting that deliver clear, actionable insights
• Implement lightweight systems for hardware and inventory tracking and reconciliation
• Contribute to CRM optimization, data integrity, and reporting accuracy
• Support and execute ad hoc initiatives to advance new revenue opportunities

Requirements

• 2–4 years of experience in operations, revenue ops, analytics, or a related field
• Strong analytical skills with the ability to turn messy data into clear insights
• Comfortable working with Claude Code, SQL, CRMs (HubSpot strongly preferred), Google Sheets, and reporting tools (e.g., Metabase)
• Technically savvy; coding or scripting experience (e.g., SQL, Python, JavaScript) is a strong plus
• Highly organized, detail-oriented, and comfortable managing multiple workstreams
• Thrives in a fast-paced startup environment; proactive, resourceful, and willing to “grab the ball”

Nice to haves

• Prior experience working with restaurants or hospitality operators
• Experience with loyalty programs, rewards systems, or partner-funded promotions
• Revenue operations or systems-building experience at a startup
• Hardware, inventory, or logistics coordination experience