Revenue & Reservations Manager

About the role

The Revenue and Reservations Manager oversees the reservations process, supports revenue management strategy, and ensures the resort maximizes occupancy, revenue, and guest satisfaction.

Responsibilities

• Oversee the daily reservations process to ensure reservations are accurate, timely, and properly managed.
• Maintain room inventory, availability, restrictions, and pickup to support optimal occupancy and revenue performance.
• Review reservations for accuracy, including rates, routing, billing instructions, special requests, and VIP details.
• Serve as a key point of contact for reservation questions, guest concerns, and guest recovery during the booking process.
• Ensure reservation policies and procedures are followed consistently across the team.
• Partner with Front Office and other operational departments to ensure a seamless arrival experience for guests.
• Support the Director of Revenue Management with daily pickup, compression dates, inventory controls, and revenue opportunities.
• Run, review, and distribute daily, weekly, and monthly revenue management reports.
• Provide analysis to support transient and group inventory restrictions, pricing decisions, and revenue strategies.
• Aid in implementing hotel sales strategy and pricing recommendations across Hyatt revenue systems, market segments, and distribution channels.
• Support Front Office revenue initiatives, including upsell programs and sell-out management.
• Manage group rooming lists, cutoff dates, and group block changes.
• Track group pickup and monitor inventory changes for group blocks.
• Ensure group blocks are properly routed and billing details are reviewed for accuracy.
• Attend weekly group pickup meetings and partner with Sales to support group reservation needs.
• Monitor and assess lost business when applicable.
• Maintain Hyatt revenue management and reservation systems, including PrO, Reserve, Opera, RMT, and Envision, in accordance with Hyatt standards.
• Maintain rate parity, content accuracy, and display of rates, packages, and promotions across public channels.
• Assist with OTA inquiries, requests, and disputes.
• Support packages, promotions, partnerships, and volume accounts to ensure all sellers have accurate information.
• Supervise, train, and support the Reservations team.
• Coach and develop reservations colleagues to support service standards and performance expectations.
• Maintain strong communication with Revenue Management, Sales, Front Office, and other hotel departments.
• Monitor guest feedback and reservation-related guest scores to support best-in-class service.
• Communicate professionally with guests, colleagues, managers, and third-party partners in a way that reflects positively on the hotel, the Hyatt brand, and the company.

  Qualifications

  • Two years of experience in hotel revenue management, reservations, group rooms, front office operations, or a related hospitality discipline preferred.
  • Prior supervisory or leadership experience preferred.
  • Experience with Hyatt reservation systems and procedures preferred.
  • Strong analytical, problem-solving, organizational, and follow-up skills.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Proficiency with Microsoft Office.
  • Ability to train, motivate, and support team members.
  • Strong understanding of guest service and the importance of reservation accuracy in the overall guest experience.

    Benefits

    Discounted hotel stays for colleagues, friends, and family
    Wellness and tuition reimbursement
    Complimentary parking
    Complimentary meals during work hours
    Hyatt Perks, including thousands of national and local partner discounts
    Wellbeing
    Health, dental, and vision insurance eligibility after 30 days of employment
    401(k) retirement plan and Hyatt stock purchase plan
    Paid parental leave
    Wellness and tuition reimbursement up to $2,000