Revenue Production Supervisor

About the role

The position manages and coordinates the collections enforcement team for the Division of Revenue and is responsible for assigning work, assisting with judgments and garnishments, answering ACD lines, and providing guidance to staff on the topic of state law, policies, and procedures.

Responsibilities

• Plans, assigns, reviews, and evaluates the work of subordinate staff.
• Reviews and evaluates the operation of image based processing systems.
• Trains staff in the application of tax law and regulations.
• Develops and implements training programs.
• Counsels and assists staff in resolving errors and taking corrective actions.
• Maintains contact with taxpayers and their representatives to resolve errors.
• Drafts new and revises existing policies, procedures, and work rules.
• Works with system programmers in the design and maintenance of the processing system. Performs testing and suggests revisions in system design.

Requirements

• Six months experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
• Six months experience in staff training.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Qualifications

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
• Six months experience in staff training.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Skills

Knowledge of and experience with collections, judgments, garnishments, and state law are valuable skills for this role.

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:

• Health and Well Being
• Just In Case
• Your Future
• Professional Growth
• Work Life Balance
• More Benefits

Pay

Yearly: $43,900.00/Min – $65,850.00/Max

Schedule

Shift Hours: 8:00 a.m. to 4:30 p.m.