Revenue Operations Manager

About GigSafe

GigSafe is a contractor management platform designed for gig and last-mile delivery operations. It manages the entire lifecycle of independent contractors, including onboarding, background checks, insurance verification, credential monitoring, and training, through a unified system that integrates with dispatch and fleet management tools. We are developing the infrastructure for the future of flexible work.

Role Overview

This is a Revenue Operations Manager role with a broad scope. You will oversee the systems, reporting, and enablement layers that support the revenue engine. You will spend approximately equal time managing CRM (build and administration), analyzing data with Holistics, and collaborating with sales, customer success, onboarding, and finance teams. You report to the VP of GTM and are the first seat on the RevOps function.

Location

Austin-based or willing to relocate

What You’ll Own

• Systems & Tooling:

  • Attio as a system of record – object architecture, attributes, automations, and data integrity.
  • n8n automations connecting Attio, Holistics, and downstream systems.
  • Holistics dashboards and join logic that feeds them, including Retool ID join keys.
  • Source-of-truth definitions for pipeline, stage, account status, and product.

• Reporting & Analysis:

  • Weekly and monthly pipeline reporting for sales leadership and the executive team.
  • Deal data, quote per rep, segment-level reporting.
  • Forecast accuracy tracking, stage conversion analysis, sales cycle, and rep-level performance.
  • Ad-hoc analysis for the CEO, VP of GTM, and investors – fast, clean, with the math shown.

• Enablement & Adoption:

  • Cross-functional SOPs for the deal-to-cash motion: sales → onboarding → insurance → compliance → customer success → finance.
  • Sales rep and cross-functional enablement on Attio hygiene, deal stage discipline, and the data they are responsible for entering.
  • Quarterly enablement cadence: training sessions, written reference docs, and adoption metrics to prove it landed specifically related to GTM tooling.
  • Partnering with the VP of GTM on the broader RevOps vision rollout to the leadership team.

Who You Are

• 4-7 years in RevOps, GTM systems, sales operations, or a closely adjacent role at a B2B SaaS company.

• Hands-on CRM admin experience. Built objects, automations, and reports yourself – not just filed tickets for someone else to do it.

• Attio is a strong plus; Salesforce or HubSpot at admin level transfers well.

• Comfortable in SQL or a BI tool (Holistics, Looker, Mode, Metabase) at the level of building and maintaining your own dashboards – not just consuming them.

• Strong spreadsheet fluency. Can build a clean pipeline workbook from a raw CRM export and know how to slice contact and company data for exports and imports.

• Taken an AI workflow you built for yourself and deployed it as a team system – with evals, documentation, and adoption metrics to prove it worked.

• Written and rolled out an SOP that people actually followed – not theoretical.

• Told us about it in the interview.

• Evidence you have taught someone else to do part of your job.

Nice to Haves

• Experience at a Series A or pre-Series-B SaaS company – you know what early-stage RevOps actually looks like, including the duct tape.

• Vertical SaaS background, or experience selling to operationally complex customers (logistics, healthcare, field services, insurance, payments).

• Familiarity with the Bowtie / Winning By Design vocabulary, SPICED, or other sales methodologies.

We Value

• Startup Mentality: Energized by ambiguity, moves fast, stays adaptable, and doesn’t need perfect conditions to make progress.

• Give a Sh*t: Cares about the work, customers, contractors on the platform, and the people sitting next to you.

• Ownership: Treats the company’s success as your own, takes responsibility for outcomes, and closes the loop without being asked.

• When something’s broken, fixes it – even if it’s not your job.

• Collaborative: Makes the people around you better. Low ego, high trust, and emotionally intelligent. Communicates directly, shares credit generously, and doesn’t create unnecessary friction for your teammates.

• Critical Thinker: Connects dots, figures things out, and brings solutions – not just problems. Resourceful and intellectually curious, doesn’t need hand-holding to do great work.

Benefits

• Health, Dental & Vision: Comprehensive medical, dental, and vision coverage for employees and dependents.

• Unlimited PTO: Flexible time off plus paid company holidays.

• Competitive Compensation: Competitive base salary with opportunities for performance-based bonuses.

• 401(k): Retirement savings plan.

• Equity: Stock options giving employees a meaningful stake in GigSafe’s growth.

• Parental Leave: Paid leave for all new parents.

We Value

• Equal Opportunity Employer: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.