Revenue Operations Manager

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth. Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

About the role

The Manager, Revenue Operations serves as the operational leader responsible for end-to-end billing operations and revenue integrity across the organization. This role ensures accurate, timely revenue recognition and billing processes while maintaining rigorous controls and compliance standards. The position requires a strategic operator who can balance operational excellence with process innovation, driving both billing accuracy and operational efficiency. This role partners closely with Accounts Receivable, Accounting, Client Delivery, and IT teams to ensure seamless revenue operations and provide critical insights that support business decision-making and financial planning.

Responsibilities

• Own and execute the complete monthly billing cycle, including invoice generation, approval workflows, and customer delivery.
• Manage and oversee a fully remote team of approximately 15 team members, with 2 supervisors reporting directly, establishing clear expectations, driving accountability, and supporting ongoing team member development.
• Ensure 100% on-time completion of billing cycles aligned to month-end close timelines.
• Manage billing operations for multiple revenue streams.
• Partner with Client Delivery to resolve billing disputes, invoice corrections, and customer escalations.
• Maintain operational excellence through standardized processes, comprehensive documentation, and continuous monitoring.
• Investigate and resolve billing discrepancies, revenue variances, and system integration issues.
• Monitor unbilled accounts receivable and deferred revenue balances to ensure accuracy and completeness.
• Execute monthly close activities including journal entries, account reconciliations, and variance analysis.
• Maintain detailed audit trails and supporting documentation for all revenue transactions.
• Develop and maintain revenue recognition policies aligned with ASC 606 and the company's business model.
• Own billing system configuration and data integrity rules.
• Lead cross-functional initiatives to improve revenue operations, including system implementations, process automation, and workflow optimization.
• Collaborate with FP&A, Accounting, and Client Delivery teams to ensure seamless revenue operations.
• Provide training and guidance to stakeholders on billing policies, system capabilities, and operational procedures.

Requirements

• 3-7 years of Leadership Experience in revenue operations, billing operations, or financial operations roles.
• Strong understanding of ASC 606 revenue recognition principles and practical application.
• Proficiency with billing systems, ERP platforms, and CRM tools.
• Advanced Excel skills including complex formulas, pivot tables, and data analysis.
• Ability to manage competing priorities and meet strict deadlines.

Qualifications

• BS degree in Finance, Accounting, Business Administration or equivalent.

Skills

• Strategic Thinking.
• Ownership mindset.
• Results Driven.
• Exceptional verbal and written communication skills.
• Ability to foster collaboration within multiple teams.
• Proactive and detail/results-oriented.
• Ability to handle multiple projects in a fast-paced and complex environment with short deadlines.

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Evening and weekend work may be required as job duties demand. The company currently offers a hybrid schedule of 3 days in the office and 2 days at home.

Benefits

• Health, dental, and vision insurance.
• Competitive 401(k) matching.
• Paid Time Off.

Pay

Good faith annual salary range for this position is $110,000 to $130,000 USD. This position is eligible for a 10% discretionary bonus.