Revenue Operations Leader

Key Responsibilities

• Lead day-to-day execution and strategic oversight across billing, accounts receivable, commissions, and operational support.
• Align revenue operations with enterprise goals to support scalability, compliance, and efficiency.
• Direct operational workflows across individual and group billing, ensuring accuracy and timeliness.
• Partner with the SVP of Operations on enterprise planning, operational strategy, and resource alignment.
• Identify and implement improvements to streamline processes, enhance controls, and reduce friction.
• Translate strategic goals into executable, measurable operational plans.
• Serve as a key operational liaison to top-tier clients.
• Participate in solutioning, onboarding, and relationship management to ensure service quality and strengthen long-term partnerships.
• Represent Revenue Operations in pre-sale discussions and onboarding for large enterprise clients.
• Lead operational portions of quarterly business reviews with partners such as Aetna, CVS, and MetLife.
• Resolve complex client issues and provide strategic recommendations to senior stakeholders.
• Ensure alignment between operational execution and client-specific service expectations.
• Define, improve, and scale core operational processes and systems.
• Partner with IT to modernize platforms and prepare for system transformation.
• Evaluate CRM, ERP, and proprietary platforms for scalability and integration.
• Drive automation and process reengineering to improve efficiency and data flow.
• Support enterprise readiness for potential platform replacement or enhancement.
• Establish operational KPIs and quality metrics.
• Leverage data to improve visibility, compliance, and continuous improvement across functions.
• Build and maintain dashboards to track billing performance, service levels, and audit readiness.
• Lead operational response for SSAE/SOC audits and ensure a strong control environment.
• Identify performance gaps and implement corrective actions based on analytics.
• Report regularly on trends, risk indicators, and operational health.
• Build and lead a high-performing team with clear roles, structured management layers, and defined development pathways.
• Manage a 25+ person team including directors, managers, and frontline staff.
• Strengthen frontline leadership capabilities and define new management roles as needed.
• Promote a culture of performance, collaboration, and professional growth.
• Coach and mentor talent to drive accountability and operational ownership.
• Lead change efforts across systems, structures, and teams to support future-state operations and enterprise growth.
• Develop and execute plans to support organic growth and M&A integration.
• Guide the team through evolving technology, process, and service models.
• Align revenue operations with broader strategic initiatives and transformation efforts.
• Cultivate a culture of agility, innovation, and continuous improvement.

Qualifications

• Bachelor’s degree required; advanced degree such as an MBA preferred.
• Proficiency in Microsoft Office, especially Excel, with a strong command of operational reporting and KPI design.
• Deep understanding of service operations, financial process controls, and compliance standards.
• Strong interpersonal, communication, and change management skills.
• Proven leadership presence with the ability to engage across all levels of the organization and externally with clients.
• Track record of developing high-performing teams and a culture of accountability and growth.