Revenue Operations Director - New York, NY

About the role

This role reports into the SVP of Revenue Growth for our Integrated Services Business Unit—which encompasses our title, mortgage, insurance, and warranty product lines. This high-profile operational leadership role will be accountable for establishing our national Revenue Operations foundation, starting with the custom rollout of our HubSpot sales CRM to support 200+ sales team members across 40+ regions. We are looking for a strategic, collaborative RevOps leader to build scalable systems that empower our sales teams and drive performance across all markets.

Responsibilities

• Strategy Development: Build out the business unit’s first-ever revenue operations team. Partner with sales leaders, finance, data, sales performance & marketing teams to assess the needs, scope, and strategy for the team.
• CRM Strategy & Implementation
  • Own the overall strategy, design, and implementation of our HubSpot CRM
  • Ensure that sales workflows are simple and effective; continuously gather field feedback to improve the user experience.
  • Lead all rollout and training of on CRM functionality and processes.
  • Build scalable processes to maintain clear territory and sales coverage data.
• Data & Analytics Enablement
  • Partner with data, finance, and sales teams to improve our revenue focused reporting suite. Lead targeted sales training to increase reporting adoption and increase data fluency across our field organization.
  • Operationalize advanced analytics assets - including predictive modeling and agent segmentations - into core business workflows.
  • Serve as the primary liaison for field inquiries, triaging data escalations to ensure swift, effective resolution & clear prioritization for data teams.
  • Maintain segmentation, matching, and territory management.
• Goal Setting & Performance Mgmt: Establish robust KPI and reporting frameworks to enable data-driven goal-setting, performance management, and strategic decision-making across all regions. Own the end-to-end goal setting process in close partnership with sales leaders, finance, analytics and HR teams.
• Team Leadership: Build a small high-performing RevOps team with a focus on continuous feedback loops and operational consistency across markets. Provide senior leadership team with updates on department scope, strategy, and impact.

Requirements

• Bachelor's degree preferred, but not required
• 8+ years of experience in Revenue Operations or Sales Strategy/Operations roles
• Proven experience owning complex CRM strategy, process design, and custom system rollouts (HubSpot platform experience