Revenue Operations Business Applications Manager

About the role

About Our Client: The organization specializes in digital identity and anti-fraud solutions designed to create secure and seamless experiences. Operating within the technology sector, it addresses challenges related to identity verification and fraud prevention through its suite of digital tools.

About the Opportunity: The REVENUE OPERATIONS BUSINESS APPLICATIONS MANAGER is responsible for managing the operational systems and integrations that support the go-to-market (GTM) sales process. This role ensures that the technology stack functions effectively and that the field team has the enablement resources and support needed to operate independently. The position plays a critical role in maintaining the technical infrastructure that underpins sales efficiency and effectiveness.

Responsibilities

• Manage end-to-end configuration and integration across GTM tools such as Salesforce, Salesloft, ZoomInfo, and Partner Portal.
• Lead technical implementation and troubleshooting of new sales tools and integrations.
• Advise on Salesforce architecture including data model design, automation, and deduplication standards.
• Maintain documentation of system architecture, integration maps, and administrative procedures.
• Manage vendor technical relationships and evaluate new tools for integration feasibility.
• Collaborate with IT and Engineering on sales process system design and technical specifications.
• Oversee the RevOps support queue, triaging and resolving technical and sales tooling issues.
• Design onboarding plans and tooling access for new hires within the first 90 days.
• Manage the enablement content platform, knowledge base, and conduct content audits.
• Identify tooling gaps and recommend improvements to leadership.
• Develop and maintain process documentation for the lead-to-cash sales lifecycle.
• Detect and resolve operational bottlenecks through process improvements and automation.
• Partner with RevOps and leadership on cross-functional process and systems initiatives.

Requirements

• Minimum 5 years in Sales Operations, Revenue Operations, or GTM Systems with Salesforce administration and systems architecture focus.
• Extensive hands-on experience with Salesforce data model, automation, integrations, and admin configuration; Salesforce Admin certification preferred.
• Proven experience implementing and integrating GTM tools like Salesloft, ZoomInfo, and LinkedIn Sales Navigator.
• Experience in building and maintaining knowledge bases or enablement content platforms; SharePoint experience is a plus.
• Strong written communication skills suitable for technical documentation and training materials.
• Advanced Excel skills including formulas and pivot tables for data organization.
• Proficient in incorporating AI tools into workflows and adapting to new AI capabilities.
• Demonstrates ownership, urgency, initiative, and comfort with ambiguity.
• Effective prioritization skills to manage diverse technical and enablement requests.

Pay

Salary range from $115,000 to $125,000 depending on experience and qualifications.