Revenue Intelligence Operations Manager, Renewals

About the role

Sitting at the center of the post-sales ecosystem, the Senior Renewals Operations Manager ensures that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system — aligned with Customer Success, Support, Professional Services, and Sales. This role brings together people, data, process, and technology — including AI-driven capabilities — to improve renewal outcomes, predictability, and scale. It carries significant executive visibility and influence across regions and functions.

Key Responsibilities

• Strategic Partnership with Renewals Leadership — Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles.
• Renewals Operating Model & Rhythm of Business — Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals.
• Seller Experience & Productivity — Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions.
• Cross-Functional Alignment & Change Management — Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions.
• Data, Insights & AI-Driven Execution — Leverage analytics and AI-powered tools to improve renewal predictability, identify churn risk, surface expansion signals, and reduce manual work for sellers and leaders.

What you'll get

• Unlimited paid time off, 12 paid holidays including 4 global Veeam Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

Benefits

• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting