Revenue Cycle Specialist - Operations Services Team - Located in Boston, MA

Essential Duties And Responsibilities

• Reconcile ambulance trips in the billing system, ensuring every billable ambulance request has a complete and thorough PCR.
• Monitor and actively works tasks for assigned Operations areas.
• Manage returns from billing (RFB) and work with Operations to obtain or correct missing or erroneous information.
• Search approved systems for additional patient demographics and insurance information to reinforce crew-captured data.
• Process customer complaints quickly by receiving, investigating, redirecting, or resolving the issue.
• Convey an attitude of intolerance for unprofessional behavior.
• Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies.

Non-Essential Duties And Responsibilities

• Communicate willingness to help others succeed.
• Demonstrate and promote a spirit of teamwork and cooperation.
• Convey and inspire a sense of competence and commitment.
• Use initiative to learn new skills, enhance personal knowledge and improve communications.
• Seek opportunities to improve the work environment.

Education/Licensing/Certification

• A high school diploma or GED is required.
• EMT certification/licensure or medical experience is preferred.
• Experience with computer programs and software is preferred.
• Experience in medical industry is preferred.
• General knowledge of medical and insurance industry terminology is preferred.
• Maintain working knowledge of various tools including but not limited to basic Microsoft Office software, QWERTY keyboard use, basic computer function is required.
• Knowledge of HIPAA, Sarbanes-Oxley and other critical governmental regulations within one (1) month of hire date is required.
• Communicate clearly in English, both verbally and in writing, to convey information distinctly and concisely. Use appropriate grammar and punctuation in written documents.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.