Revenue Cycle Specialist III - Payment Poster

ESP ENT Specialty Partners is seeking a detail-oriented Payment Posting Specialist to join our rapidly growing organization. This role is essential for maintaining accurate financial records and ensuring timely processing of insurance payments and patient accounts. As a Revenue Cycle Specialist III Payment Poster, you will serve as a critical link in our revenue cycle management process, working closely with our billing and accounts receivable team to ensure all payments are accurately recorded and reconciled.

Responsibilities

• Accurately post insurance payments, adjustments, and patient payments to patient accounts in the practice management system.
• Review and reconcile EOBs (Explanation of Benefits) and ERAs (Electronic Remittance Advice) (must be able to read & understand an EOB).
• Demonstrate basic knowledge of payer fee schedules.
• Identify and resolve payment discrepancies and denials via exception report.
• Request refunds and process write-offs according to practice policies.
• Maintain accurate documentation of all payment posting activities.
• Communicate with insurance companies regarding payment issues.
• Balance payment batches and reconcile deposits via deposit log daily.
• Perform month-end closing procedures and financial reporting.
• Prepare and submit daily/weekly/monthly reports on payment activity as directed by management.
• Utilize various systems for payment posting, reconciliation, and control (eCW, Payer Portals, Excel, Word, etc.).
• Communicate effectively with other members of the team.
• Maintain a positive and collaborative working environment with other team members.
• Strict adherence to established SOPs, company guidelines, policies, and procedures.
• Abide by HIPAA Policy.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Must have reliable internet and a dedicated work environment.
• Must be proficient using the computer, data entry, file storage, web page navigation, etc., and have above-average typing skills.
• Recent experience with payment posting in a medical billing office/CBO environment with emphasis on high volume and/or multiple accounts preferred.
• Ability to work with a high volume of work while maintaining attention to detail and accuracy.
• Demonstrate excellent oral and written communication skills.
• Ability to organize and manage multiple priorities independently with commitment to company values.
• Ability to work independently and with customers and insurance companies in a high-pressure environment while maintaining excellent customer service.
• Basic math skills and ability to accurately process money transactions.
• Experience with office equipment: multi-line phone system, calculator, etc.
• Experience with MS Office Products, EMR/EPM systems.
• Experience with eClinical Works Practice Management system preferred.

Schedule

• Fully Remote Position.
• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.

Work Environment & Physical Expectations

• Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.

Behavioral Expectations

• Attention to detail and accuracy.
• Ability to self-serve and work independently.
• Excellent organizational skills.
• Good leadership, interpersonal, and communication skills.