Revenue Cycle Operations Analyst

Responsibilities

• Provide systematic daily support to numerous health system management teams within the Revenue Cycle.
• Support the business, technical, and operational needs of the Revenue Cycle departments, including Patient Access, Patient Accounts, Health Information Management, and Finance.
• Focus on a balanced approach to systems that considers organization needs, human issues, and technology factors.
• Define the problem, identify requirements, visualize solutions, and gain user involvement.
• Solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Coverage of various aspects of project implementations, system upgrades, break/fix issues, training, and quality assurance processes.
• Solve problems as they arise, conducting root cause analysis to arrive at independent conclusions, and perform needed steps in coordination with other analysts to document and resolve problems.
• Aid in system functional and user acceptance testing.
• Design, build, test, implement, and support the needs of Epic software related to Revenue Cycle workflows.
• Contribute to small to medium tasks/projects independently and participate in larger initiatives with Senior Analysts or project teams.
• Update stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Function as a liaison between Information Technology, systems vendors, and Revenue Cycle departments.
• Communicate easily, accurately, and confidently. Negotiate tactfully and diplomatically in conflicting situations. Present information and respond to questions effectively from various stakeholders.
• Perform other duties as assigned or requested.

Qualifications

• Minimum Epic proficient or certified within one year of hire date
• 3-5 years healthcare revenue cycle experience
• PREFERRED: Bachelor's degree
• PREFERRED: Certified Revenue Cycle Specialist or higher
• PREFERRED: 1-3 years of systems administration experience within one or more modules of Epic
• Preferred healthcare experience; system implementation; Epic or other healthcare financial information experience; electronic claims system experience