Revenue Cycle Manager

Essential Duties & Responsibilities

• Lead the daily operations of the Revenue Cycle department, ensuring work is completed accurately, efficiently, and within established service levels.
• Supervise, coach, mentor, and develop a team of approximately 15 revenue cycle professionals.
• Assign and prioritize workloads while maintaining high levels of productivity and quality.
• Monitor key performance indicators, including accounts receivable, denial rates, reimbursement trends, aging, and productivity metrics.
• Analyze operational and financial reports to identify trends and implement corrective actions.
• Develop and implement process improvements that increase efficiency, reduce revenue leakage, and improve overall financial performance.
• Partner with clinical, operations, finance, credentialing, and other departments to resolve revenue cycle issues and improve workflows.
• Oversee the resolution of complex billing, claims, payment, and payer-related issues.
• Ensure compliance with federal, state, payer, and organizational billing requirements.
• Develop and maintain departmental policies, procedures, and best practices.
• Prepare reports and communicate revenue cycle performance and recommendations to leadership.
• Foster a culture of accountability, continuous improvement, collaboration, and excellent customer service.

Required Qualifications

• Minimum of 5 years of experience in healthcare revenue cycle management, including billing, claims, collections, denials, and reimbursement.
• Minimum of 2 years of people management experience leading a healthcare revenue cycle team.
• Demonstrated ability to coach, develop, and hold employees accountable for performance.
• Experience hiring and training team members and leading operational improvements.
• Strong understanding of medical billing, reimbursement methodologies, denial management, accounts receivable, and payer operations.
• Proficiency with electronic health record and practice management systems, along with Microsoft Office, particularly Excel.
• Excellent leadership, communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience leading revenue cycle operations in a multi-site healthcare organization.
• Experience in urgent care, primary care, or ambulatory healthcare.
• Knowledge of revenue cycle analytics and key performance metrics.
• Experience implementing workflow improvements or process optimization initiatives.

Schedule

Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m. This is a salaried, exempt position and may require flexibility based on business needs.

Why Join MainStreet Family Care?

At MainStreet Family Care, we're committed to expanding access to high-quality healthcare throughout rural communities across the Southeast. As our organization continues to grow, we're looking for leaders who enjoy developing teams, improving processes, and making a measurable impact on organizational success. If you're passionate about leadership, operational excellence, and continuous improvement, we'd love to hear from you.