Revenue Cycle Manager

About the role

Ageless Men's Health is seeking an experienced Revenue Cycle Manager to own the financial and operational processes that keep our clinics running smoothly across a multi-state region. This is a hands-on, execution-focused role for someone who thrives on precision and volume.

Responsibilities

• Direct the day-to-day work of the Revenue Cycle Management (RCM) team, providing training, support, and escalation resolution
• Monitor daily revenue cycle activity across all locations, including remittance review, unbilled transaction queues, and account discrepancy research
• Manage refunds, credit balances, payment applications, and financial corrections, validating eligibility and maintaining account accuracy across all locations
• Respond to and resolve billing inquiries, system-access requests, and a high volume of related email communication from clinical staff, providers, and clinic leadership
• Process new user setup, modifications, deactivations, and permission troubleshooting in Azalea and Phreesia
• Compile and distribute the weekly reporting package (approximately eight operational dashboards) and attend weekly census and business operations review calls
• Validate unpaid balance, self-pay, and mixed-encounter reporting across all locations, researching and resolving discrepancies
• Track chart completion, claim rejections and denials, VOB accuracy, and lead tracker compliance across all markets, identifying trends and driving corrective action
• Reconcile cash logs and bank reports, investigating and documenting variances
• Create and standardize SOPs and workflows, identify operational gaps, and host training on revenue cycle processes, documentation standards, and system usage

Requirements

• Highest level of accuracy and attention to detail
• Comfortable managing overlapping daily, weekly, and monthly deadlines
• Sound in judgment, researching and resolving financial discrepancies independently
• Strong in reporting and spreadsheet skills, with the ability to compile and validate recurring operational dashboards
• Comfortable directing and coaching a team's day-to-day work, including coordination with outsourced billing partners
• A clear, responsive communicator who can manage high email volume across many stakeholders
• Process-minded, with experience building or improving SOPs and workflows
• Knowledgeable in healthcare revenue cycle management and financial reconciliation practices
• 3+ years of experience in healthcare revenue cycle management, medical billing, or financial operations
• Experience with EMR/practice management systems; Azalea and/or Phreesia experience strongly preferred
• Demonstrated experience reconciling payments, refunds, and credit balances across multiple accounts or locations
• Experience directing a team's work or coordinating with outsourced RCM/billing partners

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred, or equivalent experience

Skills

• Highly organized and comfortable managing overlapping daily, weekly, and monthly deadlines
• Sound in judgment, researching and resolving financial discrepancies independently
• Strong in reporting and spreadsheet skills, with the ability to compile and validate recurring operational dashboards
• Comfortable directing and coaching a team's day-to-day work, including coordination with outsourced billing partners
• A clear, responsive communicator who can manage high email volume across many stakeholders
• Process-minded, with experience building or improving SOPs and workflows
• Knowledgeable in healthcare revenue cycle management and financial reconciliation practices

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance, paid time off (PTO), 401(k) plan, tuition reimbursement, parental leave and free or discounted clinic services

Pay

$85,000 annually

Schedule

Monday–Friday