Revenue Cycle Liaison-Bryan Physician Network

General Summary

Supports Revenue Cycle leadership including Patient Access leadership through proactive follow-up, rounding, and direct collaboration with BPN Practice Managers to ensure seamless and high-quality interactions between the Revenue Cycle team and clinic operations. Serves as the primary point of contact for practice managers, providing clear interpretation of revenue cycle processes—including billing, coding, cash posting, and follow-up—and addressing patient concerns when escalated.

Principal Job Functions

• Supports Revenue Cycle leadership including Patient Access leadership through rounding, follow-up, and communication with the BPN Practice Managers to maintain high service standards between the BPN Revenue Cycle Team and clinic operations.
• Serves as the primary point of contact for practice managers for revenue cycle and patient access needs.
• Assists practice managers in interpreting and navigating revenue cycle functions such as billing, coding, cash posting, and follow-up when questions arise or when patient concerns require resolution.
• Collaborates with practice managers to resolve patient issues and ensure timely follow-up.
• Partners with practice managers and BPN leadership in communicating revenue cycle concerns, trends, and operational performance.
• Collaborates with the revenue cycle team to monitor payer clearinghouse information.
• Acts as the subject matter expert related to new services.
• Collaborates with the revenue cycle team to monitor payer reimbursement and payer issues.
• In collaboration with leaders, monitors patient registration systems and processes to standardize processes, identify errors, exceptions, and discrepancies in the scheduling, and reception/registration process and to bring forward recommendations to the appropriate team(s) for potential system-wide implementation.
• Maintains professional growth and development through seminars, workshops, and professional affiliations.
• Participates in meetings, committees and department initiatives as assigned.
• Performs other related projects and duties as assigned.

Education And Experience

• Bachelor’s degree required, preferably in business administration, finance, accounting, or healthcare.
• Minimum of three (3) years of professional experience working in revenue cycle, healthcare finance, medical billing operations, or physician practice operations required.
• Experience in a multi-clinic or integrated health system environment preferred.