Revenue Cycle Educator

Essential Duties and Responsibilities

• Supports coordination and logistics of student/observer education activities
• Facilitates scheduling and training programs
• Develops and disseminates orientation materials to observers, students, staff and leadership
• Collaborates with manager/director to address training issues or concerns
• Ensures all requisite documentation is in place prior to scheduling
• Ensures archived documents are secure and are easily accessible and organized for retrieval when needed
• Coordinates the operational components of education programs
• Communicates with new hires regarding expectations for attending education programs
• Facilitates the coordination, scheduling, and instructors for sessions part of education programs
• Affirms and revises or modifies existing or new training/support materials
• Supports the development of training/support materials for education programs
• Facilitates timely review and approval of affiliation agreements, contracts and projects
• Ensures necessary content is included in new/ revised affiliation agreements
• Ensures appropriate administrative signature and approval of contracts and agreements
• Maintains and updates archival system for agreements and contracts for CPDP
• Aids in the development and delivery of department-specific and centralized educational activities
• Aids in scheduling, implementing, and evaluating training programs
• Teaches relevant non-clinical content to a variety of audiences
• Supports the onboarding of new hire employees in assigned departments to ensure their successful onboarding
• Supports the integration of non-clinical regulatory and safety requirements, including NPSG’s, HIPAA etc. into key education processes and ongoing training programs
• Participates in the development and analysis of tools/processes used to measure participant satisfaction/knowledge transfer

Behavioral Expectations

• Communication – Conveys information and shares ideas using the appropriate techniques to reach different audiences; promotes understanding and open information sharing.
• Customer/Patient focus – Understands and anticipates the needs of both internal and external customers (physicians and staff).
• Teamwork – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals. Works effectively with a diverse group of people in pursuit of the organization’s goals.
• Accountability – Takes responsibility and ownership for delivering results through personal initiative and commitment. Willing to make recommendations and assume additional responsibilities. Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively.
• Leadership – Exhibits confidence in self and others, inspires respect and trust. Reacts effectively under pressure and motivates others to perform well. Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations). Receives change as a challenge. Revises plans to meet changing circumstances.
• Interpersonal Skills – Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Listens well. Facilitates a group process.

Education and/or Experience

• Bachelor's degree in teaching/education/healthcare or one to two years of related experience and/or training
• Three (3) years experience in adult education / training preferred