Revenue Cycle Education & Training Specialist (2026-0924)

About the role

The Revenue Cycle Education & Training Specialist develops, coordinates, and delivers education and training programs that support the knowledge, skills, and performance of Revenue Cycle staff. This role ensures employees are proficient in Revenue Cycle processes and develops ongoing training resources that support workflows, regulatory requirements, operational standards, policies and procedures, and contributes to positive patient experience outcomes. In partnership with department leadership, the Specialist conducts quality assurance and competency assessments, identifies staff educational and training needs, delivers targeted education to promote consistency, regulatory compliance, operational excellence, and optimal financial performance. The Specialist serves as a resource, providing guidance and feedback to support staff training, competency, and application of established practices.

Responsibilities

• Develop, coordinate, and deliver comprehensive training programs across the full Revenue Cycle continuum, including front-end, mid-cycle, and back-end operations, emphasizing the impact of upstream processes on downstream revenue integrity, claims processing, and reimbursement outcomes.
• Design, develop, and maintain Revenue Cycle education programs and training resources that promote employee proficiency, support standardized workflows, and foster accountability for quality, compliance, operational performance, and positive patient experience outcomes across the Revenue Cycle continuum.
• Educate teams on all revenue cycle functionalities including patient registration, insurance verification, prior authorization and pre-certification, financial counseling, patient estimates, point-of-service collections, payor policy, charge capture, charge entry and claim creation, claims submission, payment posting, accounts receivable, patient collections, and denials management.
• Provide training on Epic system functionality, revenue cycle processes, and operational requirements with in-person and video conferencing platforms.
• Conduct onboard training for new hires and provide ongoing education and professional development for existing staff.
• Assess learning needs to assist in developing/delivering/implementing training, education, and targeted support to staff as applicable.
• Ensure employee competency through ongoing support, auditing and annual refreshers or remediation activities surrounding identified opportunities for improvement, from initiation through completion.
• In partnership with leadership, evaluate the appropriateness and effectiveness of training resources to ensure they meet identified learning needs and support successful application of established processes and practices.
• Develop, maintain, and update job aids, training manuals, standard work documents, reference materials, and e-learning modules.
• Create training documents and materials, partnering with Subject Matter Experts (SMEs) as appropriate.
• Facilitate training through a variety of formats including remote virtual sessions and onsite.
• Conduct on-site training activities with staff when appropriate.
• Utilize process improvement principles to drive operational excellence and advance efficiency initiatives.
• Assess operational workflows; identifies and implements best practices that promote standardization throughout revenue cycle.
• Utilize Visio to document workflows and develop standardized processes.
• Partner with IT and revenue cycle teams to enhance systems, scripts, and patient communication tools.
• Partner with leadership to maintain a continued state of readiness for all regulatory education/training requirements.
• Maintain a record-keeping and report process for education and training.
• Maintain the confidentiality, privacy, and security of all protected health information in accordance with applicable laws, regulations, and organizational policies.
• Maintain the confidentiality, privacy, and security of protected health information while ensuring compliance with HIPAA, applicable federal and state laws, regulatory requirements, and organizational policies and standards.
• Follow the Mission, Vision, and Values of Valley Medical Center.
• Perform all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation.
• Other duties as assigned.