Revenue Cycle Coordinator

Responsibilities

• Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations and cash collections.
• Provide subject matter expertise to the team in billing processes, EDI information, A/R management, and software of assigned accounts.
• Establish and maintain a collaborative relationship with assigned customers.
• Identify and develop solution strategies to address operational issues and develop additional services.
• Understand industry payer rules, regulations, billing codes and requirements.
• Maintain confidentiality and knowledge of HIPAA regulations.
• Support implementation services by attending implementation meetings.
• Manage customer escalations by intervening or sending escalations through the proper channels.
• Help promote a team environment at HEALTHCAREfirst.
• Manage customer results which includes ensuring the contracted services are performed timely and accurately.
• Utilize Sharefile for all documents between the agency and HEALTHCAREfirst.
• Manage resources to ensure all timelines are achieved.
• Perform other duties as assigned.

Customer Service

• Augment agency operations by building productive relationships with clients regarding their revenue cycle services.
• Inform and advise customers of any internal agency process opportunities that may be delaying cash flow.
• Escalate concerns to a HEALTHCAREfirst RCM Billing Services Operations Manager or Client Success Manager if the agency is non-responsive.
• Ensure timely and effective communication with focus on items that are urgent or require action by the agency.
• Ensure use of agenda/meeting documentation indicating outcome of meeting and any follow-up that needs to be completed.
• Escalate unresolved customer grievances to the proper department or management for further assessment.

Qualifications

• Open to dynamic change and able to thrive in such an environment.
• Ability to work independently with initiative to take on new tasks, as necessary.
• Organized with the ability to multitask.
• Strong written and verbal communication skills.
• Computer and office equipment proficiency with an aptitude for learning computer systems.
• Advanced understanding of accounting principles with a focus on Accounts Receivables.
• 2+ years of healthcare billing and A/R management experience. Homecare & Hospice a plus.
• Prior experience working with the rules, regulations, and billing codes for Medicare, Medicaid, and Private Insurance (preferred) for both Homecare and Hospice.
• Education equivalent to a High school diploma or extensive experience, college degree preferred.

Benefits

This position qualifies for the following benefits package:

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.