Revenue Cycle Coordinator

Overview

The Part-Time Revenue Cycle Coordinator assists with day-to-day revenue cycle operations across multiple Senior Helpers locations, including billing readiness, new client account setup, care documentation review, Long-Term Care Insurance reimbursement, Private Pay account follow-up, payment processing, and other routine billing activities.

Essential Duties

• Review new client reports and registrations for completeness, and enter or update demographic, billing, payer, payment, and financial information in applicable systems
• Identify and follow up on missing information or documentation that may delay billing
• Review care logs and related service documentation for completeness and billing readiness, including follow-up on missing or incomplete items
• Validate billing screens and billing records for accuracy, including hours, rates, service periods, and other billing details prior to billing
• Perform Long-Term Care Insurance reimbursement activities, including invoice preparation, submission of supporting documentation, tracking, and routine follow-up
• Research declined or unsuccessful Private Pay payment transactions and follow up on outstanding balances
• Process routine client payments, deposits, prepayments, autopay transactions, and payment posting for approved payment sources
• Maintain accurate account documentation, notes, work queues, and tracking logs
• Monitor the shared billing inbox and respond to or route routine billing inquiries as appropriate
• Aid in routine billing cycle preparation and other assigned revenue cycle activities
• Escalate payer, reimbursement, documentation, or account issues that require Revenue Cycle Manager review

Qualifications

• High school diploma or equivalent required
• At least one year of experience in medical billing, home care or home health, healthcare administration, accounts receivable, medical office operations, or a related field preferred
• Strong attention to detail with the ability to review accounts, billing, and documentation information for accuracy and completeness
• Strong organizational and follow-through skills with the ability to manage recurring tasks, deadlines, and multiple priorities
• Professional written and verbal communication skills, including the ability to communicate effectively with clients, responsible parties, internal teams, and external contacts
• Working knowledge of HIPAA requirements and demonstrated ability to handle confidential client, patient, healthcare, and financial information appropriately
• Basic proficiency with Microsoft Outlook and Excel, including email communication, spreadsheets, data entry, and routine tracking
• Ability to learn and follow established billing processes, systems, documentation standards, and escalation procedures
• Ability to work independently after training while recognizing when additional review or escalation is needed

Preferred Qualifications

• Experience with WellSky or other home care/home health EMR systems
• Experience supporting Long-Term Care Insurance reimbursement workflows
• Experience with payment follow-up or collections
• Experience with payment posting, remittance processing, or basic account reconciliation
• Familiarity with healthcare billing documentation, payer requirements, reimbursement workflows, and revenue cycle processes

About Senior Helpers

Senior Helpers is a premier provider of in-home senior care services. Founded in 2001 with a vision to help seniors who wish to remain in their homes despite age-related illnesses and mobility challenges, Senior Helpers has over 400 franchises across the country that have cared for tens of thousands of seniors with a pledge to “provide care and comfort at a moment’s notice.”

Our franchising support team offers fantastic franchise opportunities and support to business owners across the country. In addition, the company has corporately owned and operated locations. Services provided in the in-home care model range from specialized care for those with diseases, such as dementia, Alzheimer’s and Parkinson’s, to personal and companion care to help individuals looking for a little assistance with daily activities.

The company is proud to be named the first national in-home care provider to receive certification as a Great Place to Work for consecutive years since 2019. In addition, Senior Helpers was recently ranked in Entrepreneur’s Franchise 500 Ranking and appointed to the Healthcare Leadership Council—an exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system.

Learn more by visiting http://www.seniorhelpers.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.