Revenue Cycle Business Partner

About the role

As an RCM Business Partner, you will serve as a strategic partner to our customers, leveraging your expertise in Revenue Cycle Management to drive financial performance, operational efficiency, and overall account health. You will act as a liaison between our customers and the RCM team, ensuring proactive communication, problem resolution, and data-driven recommendations that optimize revenue and reduce risk. Your goal is to strengthen customer relationships, assist with RCM outcomes, and support retention and growth initiatives.

Responsibilities

• Build and maintain strong, trust-based relationships with key customer stakeholders and executive sponsors.
• Serve as the primary point of contact for assigned customers, managing communications and establishing regular touchpoints.
• Conduct business reviews and operational check-ins with customers to provide insight into revenue cycle performance and opportunities.
• Identify at-risk accounts and proactively mitigate potential revenue loss or churn.
• Collaborate with internal teams to address escalated customer concerns and implement corrective action plans.
• Support contract renewals and identify opportunities for additional services that align with customer goals.
• Monitor account health using the RCM Healthscore and other operational and financial metrics.
• Analyze trends in revenue cycle operations, identifying areas for improvement and recommending actionable strategies.
• Assist customers in optimizing their revenue cycle processes, including billing, collections, denials, and reporting.
• Provide month-end financial reporting, highlighting key findings and improvement opportunities.
• Partner with internal RCM leaders to resolve aberrant trends, billing issues, and operational challenges.
• Participate in new customer onboarding to ensure successful implementation of RCM workflows and processes.
• Educate customers on interpreting and acting upon RCM Healthscore metrics to maximize revenue performance.
• Serve as a resource for ongoing process optimization, helping customers align their workflows with best practices.

Skills and Qualifications

• Proven experience in Revenue Cycle Management, with strong understanding of healthcare billing, collections, denials, and A/R processes.
• Demonstrated ability to manage complex customer relationships and influence key stakeholders.
• Strong analytical skills, comfortable interpreting financial and operational data to drive actionable recommendations.
• Excellent communication and presentation skills, both written and verbal.
• Proactive problem-solving and critical thinking skills, with a focus on operational excellence and revenue outcomes.
• Ability to travel up to 20% as needed.

Benefits

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities