Revenue Attendant (9121)

About the role

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region. This position ensures revenue equipment at City, Regional Rail Stations, Parking Lots, and other authorized sites is readily available to the riding public by servicing sale devices in conjunction with transporting funds and equipment to and from sales locations.

Opening Date: 10/19/2026; Closing Date: 11/02/2026; Job Grade: SAM 35.

Responsibilities

• Services New Payment Technology Fare Vending Devices (FVD) and collection equipment throughout SEPTA’s boundaries
• Services and troubleshooting Flowbird Devices at all Regional Rail Parking Lots
• Troubleshoot Fare Vending Devices and coordinate necessary maintenance with appropriate departments
• Close out alerts, reassigned jobs, and incidents using GSM (Global Service Manager)
• Monitor GSM for tracking defective equipment
• Check Fare Vending Devices for Skimming Devices; prevent or deter criminal attacks against point-of-sale devices and infrastructures by identifying any skimming or tampering equipment or terminals
• Support Special events by managing the New Payment Technology (NPT) Mobile Fare Kiosk Truck
• Responsible for hand collections of fares at dedicated events
• Document all collected Revenue to maintain accurate reports
• Assist SEPTA Transportation Management and Police with dedicated events pertaining to platform safety and crowd control at various locations
• Supervise the sales agents and personnel assigned to hand collection duties at all Special Events
• Coordinate with all Departments participating in the Special Event
• Service Legacy Fare Vending Machines and Collection Equipment throughout the authority
• Transport fare instruments and cash allotments to internal and external sales outlets
• Collect and process vaults from revenue vehicles
• Responsible for the routine cleaning, maintenance, and safe handling of duty firearms, and report any operational issues to management
• Records Revenue Verification reports and waybills; and prepares other reports as required
• Operates Revenue vehicles in a safe and secure manner
• Maintain 90 to 100% Vault Probing
• Perform preliminary accident investigations of vehicles
• Perform other duties as assigned

Qualifications

• High School Diploma or Equivalent, required
• Must possess ACT 235 Lethal Weapons Certification
• Must possess a Valid Driver’s License and safe driving record
• Must have a valid Class B (or Class A) Commercial Driver’s License (CDL)
• Must be familiar with High-Tech Revenue Equipment (Tech Savvy preferred)
• Familiar with working in the Revenue Security Field preferred
• Skilled in computers: Excel, Microsoft Word, PowerPoint, Access, and Outlook required
• Position requires repeated lifting and carrying of canisters weighing up to fifty pounds
• Excellent verbal and written communication skills preferred
• Must obtain Sub/El Transit Roadway certification
• Only candidates authorized to work in the United States without sponsorship will be accepted

Pay

Salary Range: $54,054.00–$67,548.00

Benefits

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums
• Retirement Security – Defined Benefit Pension Plan and a 457B Deferred Compensation Plan
• Work-Life Balance – Paid parental leave, generous vacation time, and paid holidays
• Employee Wellness – Access to wellness programs and resources supporting physical, mental, and emotional well-being
• Tuition Reimbursement – Support for education and career advancement
• Student Loan Assistance – Positions qualify for the Public Service Loan Forgiveness (PSLF) program
• Free Travel Perks – FREE SEPTA Transportation Pass for unlimited access to all SEPTA services