Revenue Assurance Analyst

About the role

The Revenue Assurance Analyst owns billing accuracy for Dobson's commercial and enterprise accounts and end-to-end resolution of complex billing disputes. This role gives commercial and enterprise billing a named owner and resolves disputes to a cause rather than a credit. Success is measured by dispute cycle time, by credits issued trending down, and by how many recurring error patterns get fixed at the source instead of corrected again next month. Dobson's commercial and enterprise accounts are its highest value customers and its most complex bills, and today nobody owns making sure those bills are right. A wrong invoice to a business customer costs a credit, a dispute, and trust, and the same error repeats until someone traces it. This role puts a named owner behind billing accuracy and dispute resolution for the accounts Dobson can least afford to get wrong, and sends the cause of each error back to the team that created it. The position is on site in Oklahoma City and supports a business that operates seven days a week, requiring availability around month‑end close and the monthly commission cycle.

Responsibilities

• Perform monthly billing audits on commercial and enterprise accounts and correct what the audit finds before the customer does.
• Serve as the named point of contact for Dobson's largest accounts on billing matters.
• Own complex billing disputes end to end, from intake through resolution, credit, and customer communication.
• Trace recurring error patterns back into order entry and provisioning, and work with those teams to stop the error at the source.
• Own credit approval within authority, and track credit volume and trend by cause.
• Provide escalated billing support to the commercial and enterprise side of the business.
• Maintain the documentation behind audits and disputes so the work is repeatable by someone else.
• First‑year priorities: complete a full audit pass on every commercial and enterprise account and clear what it finds.
• First‑year priorities: establish the dispute intake and resolution process with a published cycle time standard, and meet it.
• First‑year priorities: identify the top recurring billing error causes and drive a fix into order entry or provisioning for each.
• First‑year priorities: publish credit volume and cause reporting monthly, and show the trend moving down.
• First‑year priorities: document the audit and dispute procedures so coverage does not depend on one person.

Requirements

• Two or more years in billing analysis, revenue assurance, accounts receivable, or a similar analytical role.
• Advanced Excel.
• Comfortable reconciling large data sets and explaining the variance.
• SQL or comparable query ability preferred, with the ability to pull data without waiting on another team.
• Experience resolving complex billing disputes directly with business customers.
• Accuracy under a deadline, particularly on work that reaches a customer invoice.
• Able to explain a billing outcome plainly to a customer, a sales rep, and a finance leader in the same day.
• Comfortable operating in a growing, evolving environment where not all processes and roles are fully defined.
• Preferred: telecommunications, broadband, fiber, or cable billing experience.
• Preferred: commercial or enterprise account experience as distinct from residential.

Skills

• Advanced Excel proficiency.
• SQL or comparable query ability.
• Data reconciliation and variance analysis.
• Complex billing dispute resolution.
• Clear communication with customers, sales, and finance.
• Ability to work in a dynamic, evolving environment.
• Works a problem to its cause rather than issuing a credit and closing the ticket.
• Holds a standard on accuracy even when the deadline argues against it.
• Documents the work so it survives a vacation.
• Raises a pattern early rather than absorbing it quietly.
• Communicates directly, in plain terms, with customers, sales, and finance.