Revenue and QTC Transformation Senior Manager

About the Role

We are seeking a results-oriented leader to support and drive the evaluation of current QTC processes and systems, identifying inefficiencies and opportunities for improvement. This role involves executing initiatives within the Revenue Operations team and cross-functionally, designing and implementing streamlined, scalable processes to improve operational efficiency, reduce manual effort, and enhance agility in adapting to evolving go-to-market strategies. You will partner with IT, front office operations, go-to-market & sales teams, and program operations to manage transformation initiatives, ensuring cross-functional alignment and effective change management.

Key Responsibilities

• Support and drive the evaluation of current QTC processes and systems to identify inefficiencies and opportunities for improvement within assigned scope areas.
• Drive and execute identified initiatives within the Revenue Operations team, as well as cross-functional initiatives requiring Revenue Operations involvement, including designing and implementing streamlined, scalable processes and systems to improve operational efficiency, reduce manual effort, and enhance the company's agility in adapting to evolving go-to-market strategies and business growth.
• Partner with IT, front office operations, go-to-market & sales team and program operations to manage the execution of specific transformation initiatives, ensuring cross-functional alignment and effective change management.
• Apply a strong understanding of best-in-class QTC process and underlying systems’ capabilities to drive standardization and harmonization across defined areas of the quote-to-cash domain.
• Develop rapport, credibility, and strong relationships across the organization.
• Clearly articulate ideas and proposals to build support for key project decisions.
• Collaborate with stakeholders to understand business priorities and translate them into actionable project plans.
• Communicate project / initiative status, risks, and recommendations to leadership, ensuring transparency and alignment with project / initiative goals.
• Lead, mentor, and develop high-performing team or cross-functional project members, encouraging continuous learning and professional growth.
• Drive teams to address critical operational and strategic questions facing the organization through structured problem-solving, research, and analysis.

Required Qualifications

• 10+ years of relevant experience within the tech industry, with a combination of experience at an accounting / consulting practice and industry experience at a top-tier tech company.
• Accounting, Finance, Business and/or Operations Process Management degree (or equivalent experience or equivalent military experience) required. MBA and CPA or equivalent preferred.
• Experience with M&A and process integration methodology, practical execution, business process and operational adoption, large scale data migration and conversion execution.
• Experience in practical execution of large scale QTC transformation projects.
• Strong understanding of revenue operations and accounting (including sound knowledge of US GAAP, ASC 606 and relevant internal controls) for an enterprise business across various business models including hardware, software, subscription, consumption / usage, and multiple go to market motions such as direct, distributions / resellers, marketplace, partnerships, etc.
• Understanding of QTC process and systems that support and enable it including Master Data Management, Contract Lifecycle Management, Deals Desk, Configure-Price-Quote, Order Management, Invoicing, Cash Application, Credit & Collections, Returns, Revenue Recognition & Reporting.
• Knowledge of processes enabled using SAP ERP (specifically SAP RAR, BRIM / SD and S/4 HANA), SFDC (preferably CRM and CPQ), Credit and Collections, and Cash Application tools such as High Radius and other bolt-on solutions.
• Excellent verbal and written communication skills with strong ability to tailor messaging to various audiences of different stakeholders within Business and IT.
• Hands-on and results-oriented leader with a strong problem-solving and action-oriented mindset.
• Intellectual curiosity, self-starter, go-getter and critical thinker.
• High level of work organization and ability to work effectively in a fast-paced, high-change environment.
• Ability to deal with ambiguity, manage multiple changing priorities, and drive accountability within project teams.