Revenue Analyst

About the role

We are seeking a highly detail-oriented Revenue Analyst to support billing operations and revenue analysis across the business. This role is responsible for ensuring accurate and timely invoicing, maintaining billing data integrity, and delivering actionable insights into revenue performance.

Responsibilities

• Manage and support end-to-end billing operations, ensuring accurate and timely invoice generation
• Maintain billing cycles, identify issues, and proactively resolve discrepancies
• Partner with Sales, Customer Success, and Finance to ensure billing accuracy and alignment with contract terms
• Maintain and improve billing processes and workflows to drive efficiency and scalability
• Ensure data integrity across billing systems, CRM, and ERP platforms
• Analyze revenue performance across customers, products, and segments to identify trends and risks
• Build and maintain recurring revenue reports with actionable insights
• Support forecasting, budgeting, and variance analysis in partnership with FP&A
• Reconcile billing and revenue data across systems to ensure completeness and accuracy
• Support month-end and quarter-end close processes related to billing and revenue
• Partner with Accounting to ensure proper revenue recognition (ASC 606 alignment)
• Audit assistance by providing documentation and analysis
• Maintain documentation of billing policies and procedures
• Support enhancements and automation of billing and reporting systems
• Identify opportunities to streamline workflows and reduce manual effort
• Collaborate cross-functionally to improve data quality and reporting consistency

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 2–5 years of experience in billing operations, revenue analysis, or financial operations
• Advanced Excel skills (large datasets, reconciliations, modeling)
• Experience with CRM and financial systems (e.g., Salesforce, NetSuite)
• Strong analytical, problem-solving, and attention-to-detail skills
• Ability to manage multiple priorities in a deadline-driven environment

Preferred Qualifications

• Experience in SaaS or subscription-based business models
• Familiarity with billing platforms such as Suite Billing or ZoneKnowledge
• Knowledge of revenue recognition principles (ASC 606)
• Experience working in SOX-controlled environments

Key Success Metrics

• Accuracy and timeliness of billing and invoicing
• Data integrity across billing and revenue systems
• Forecast accuracy and quality of revenue insights
• Reduction in billing discrepancies and cycle time improvements
• Efficiency gains through process improvements and automation

About ServiceChannel

We empower many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services. In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!

Pay Range

The salary range for this position (in local currency) is 61,500.00 - 102,700.00