REVELxp - Assistant General Manager, Rhino Sports WVU

About the role

The Assistant General Manager (AGM) assists the General Manager in overseeing, managing, and operating events at a designated location. Key responsibilities include providing administrative support, communicating with the REVELXP Staffing Operations Management Team, assisting in large-scale staff training, and ensuring compliance with company policies.

Responsibilities

• Provide administrative support in the overall operation of events
• Communicate regularly with the REVELXP Staffing Operations Management Team to provide updates on internal and external account operations
• Support the General Manager in building, maintaining, and nurturing client relationships and identifying new business opportunities
• Aid in large-scale staff training on company and client venue standards, covering topics such as venue breakouts, emergency management, customer service, and positive team environments
• Create and track all event invoices for the account using the REVELXP workforce management solution system
• Ensure compliance with all company administrative policies and procedures
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account

Requirements

• Bachelor’s degree and at least one year of office management experience
• Demonstrated effective verbal and written communication skills
• Comfortable working with large groups in a fast-paced environment
• Possess a passion for customer service
• Lead by example professionally and personally
• Strong proficiency in Microsoft Office (Word and Excel)
• Ability to respond to change positively and productively
• Organized and attentive to small, critical details
• Capable of handling multiple tasks
• Quick and energetic in manual tasks and environmental conditions
• Excellent problem-solving and negotiation skills

Physical Requirements

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 40 pounds (e.g., event materials, signage)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites, as needed

Work Environment

• Combination of office and on-site event environments
• Fast-paced conditions during live events
• Frequent interaction with clients, vendors, and large groups
• Combination of weekends, evenings, holidays, or multi-day work assignments
• Long periods of standing and constant movement around the event venue
• Longer hours/days due to large events and training sessions
• Long periods of sitting while on the phone and at the computer