REVELxp - Account Executive, Client Services Turnkey Events, Dallas

About the role

The Account Executive, Client Services, REVELXP is responsible for ensuring the highest level of service success for all turnkey events residing under the Premium Experiences division, including growing, managing and maintaining client relationships, managing expenses, and maintaining accurate and organized client information.

Responsibilities

• Accountable for achieving a designated ancillary revenue sales target, contributing meaningfully to overall program performance and revenue objectives.
• Partners with the Client Experiences team to strategically design and curate ancillary experiences and events that enhance the overall program and reflect the character of each host location.
• Leads the process of securing tickets, reservations, and access for ancillary events and experiences within the host city.
• Leads the confirmation, coordination, and on-site execution of ancillary events throughout CFP weekend, ensuring the delivery of exceptional, best-in-class, unreasonable hospitality experiences for clients attending ancillary events.
• Develops and maintains a comprehensive database of ancillary event opportunities in key host cities, service as a shared resource for the broader Client Experiences team to support program development and client experience planning.
• Serves as the primary relationship manager for client relationship and communications following the completion of the sale, proactively managing questions, requests, and inquiries.
• A consistent and intentional communication cadence should be maintained throughout the lifecycle of the program.
• Ensures the accurate collection, organization, and maintenance of all client contact information at the time of sale to support seamless communication and service delivery.
• Responsible for maintaining client information in company CRM.
• Oversees the suite catering ordering process for clients in coordination with venue partners to ensure a high-quality hospitality experience aligned with client expectations, for assigned clients.
• Oversees the timely development and distribution of “Know Before You Go” communications, ensuring all materials are delivered in advance of the event and reflect the company’s brand standards and commitment to excellence.
• Manages the accurate distribution and transfer of event tickets, parking passes, and event credentials, ensuring all client access details are properly coordinated.
• Oversees post-event client communication, separate from formal surveys, to reinforce relationships, capture feedback, and support long-term client engagement.
• Oversees the development and distribution of post-event surveys, ensuring questions are appropriately tailored to reflect the varying client packages and experiences.
• Provides execution assistance to Reserve events, as needed.

Requirements

• Bachelor’s degree from an accredited four-year college.
• 5+ years managing hospitality events and/or account, client services.
• A passion and ability to lead and serve others, as this is a primary function of this position.
• Effective problem-solving abilities and the ability to work independently and as a team -- be a self-starter and collaborative, depending on situation and client needs.
• Strong organization, communication, follow-up, and interpersonal skills with a high attention to detail.
• Able to develop and execute strategic plans that achieve both short- and long-term goals & objectives.
• Proven track record of developing and maintaining strong, lasting relationships with relevant stakeholders.
• Experienced in managing numerous projects at once within a fast-paced environment; time management is key.
• Travel multiple times in most months (including some weekends and holidays) is to be anticipated.
• High level of initiative, specifically in the areas of company growth and process improvement.
• Demonstrates a high level of integrity, character, honesty, and commitment to excellence.
• Results-driven; willing to do whatever it takes to accomplish the goal.
• Strong desire to learn and grow within the company.
• Ability to manage and coach various levels of team members.
• Proficiency in Microsoft Office (Word, PowerPoint and Excel).

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry items up to 25 pounds (e.g. event materials, signage).
• Ability to bend, stoop, and reach.
• Manual dexterity to handle event materials and technology.
• Ability to work in varied environmental conditions, including outdoor spaces.
• Good visual acuity and attention to detail.
• Ability to travel to event sites, including international, as needed.