Rev Cycle Customer Success Manager

Who You Are

• Experience & Domain Knowledge:
  • 7–10 years in RCM leadership or customer-facing revenue operations roles within MSK, orthopedic, or procedural specialties
  • Hands-on experience managing third-party billing vendors - including performance oversight, SLA enforcement, and escalation resolution
  • Deep working knowledge of RCM in procedural specialties (MSK/Ortho/Pain), including front-end and back-end revenue optimization, denial management strategy, and vendor performance oversight
  • Expertise designing and implementing RCM technologies to augment practice-specific workflows
  • Full-cycle RCM fluency: front-end (prior authorizations, eligibility verification, benefits investigation, pre-certification) through back-end (AR work-down, denial management, appeals, aging bucket strategy, and collections)
  • Strong working knowledge of coding and billing as it applies to pain management and orthopedics - CPT, ICD-10-CM/PCS, HCPCS Level II, modifier usage (e.g., 25, 59, XU, LT/RT), bundling edits, and global period policies
  • The ability to diagnose coding-related revenue issues is essential; production coding is not.
  • Professional coding certification (CPC, CCS, COC or equivalent) and/or a degree in Health Information Management is a plus, as are specialty credentials such as COSC or CASCC
• Execution & Analytics:
  • Ability to translate RCM performance data into executive-level insights and strategic action plans for provider partners
  • Comfortable building and interpreting RCM dashboards (days in AR, denial rate, clean claim rate, collection rate) and driving accountability across internal and external stakeholders
  • Proven ability to manage complex, multi-stakeholder projects independently, prioritize competing deadlines, and deliver results without hand-holding
• Soft Skills & Fit:
  • Strong communicator and relationship builder - equally effective presenting monthly performance reports to practice administrators and rolling up your sleeves on a client site visit
  • Strong-willed team player who is open to feedback, adapts quickly, and thrives in a fast-paced, startup environment
  • Comfortable with Google Drive and/or Microsoft Office
  • Familiarity with common EHRs, practice management systems, and clearinghouses

What We'll Give You

• Adjusted comp - Competitive salary & meaningful equity
• Benefits - Unlimited PTO
• Fully-distributed culture - We are remote first; live and work where you'd like, with anNYC office for folks who want to work together
• Ownership - You'll be our go-to for lots of things
• Growth - You will learn a lot, very quickly