Returns Coordinator - Hybrid Remote

Essential Duties And Responsibilities

• Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures (using SharePoint, DispatchTrack, BobLink, SAP ER1 and EW1, Outlook)
• Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain (including but not limited to distribution, depot and reverse logistics movements)
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
• Sustain advanced knowledge of all distribution, delivery/depot, inventory control procedures and customer account management
• Provide regular feedback to Returns Coordination Supervisor/Manager

Preferred Skills

• Ability to time-manage and multitask in a fast-paced environment while maintaining accuracy
• Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
• Strong reading skills and verbal/written communication and organizational skills
• Working knowledge of Excel (SAP desired but not necessary)
• Excellent critical thinking and problem-solving skills
• Demonstrated ability to quickly recognize and diagnose trends and patterns in inventory transaction data
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Decision Making Responsibilities

• Work is performed within documented practices with significant opportunity for un-reviewed decision making
• Decision-making responsibilities are under the supervision of the Returns Coordination Supervisor

Financial Responsibilities

• This position will affect customer accounts
• Review and changes to a customer’s account and inventory may be determined by the Coordinator and must conform to guidelines approved by Returns Coordination Manager

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities
• May provide routine information and support to less experienced staff

Training

• This position will be provided with on the job training in addition to more departmental or Company training as needed

ADA Job Description

• Stand: 8%
• Walk: 10%
• Sit: 80%
• Climb, Stoop, kneel, crouch or crawl: 0%
• Lift and/or Move product: 2% (no more than 25 lbs)

Expected Base Pay

Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $18.00 - $22.00/hour (Based on experience)

Contact Information

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