Returns Coordinator - Hybrid Remote

Essential Duties And Responsibilities

• Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures (using SharePoint, DispatchTrack, BobLink, SAP ER1 and EW1, Outlook)
• Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain (including but not limited to distribution, depot and reverse logistics movements)
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
• Sustain advanced knowledge of all distribution, delivery/depot, inventory control procedures and customer account management
• Provide regular feedback to Returns Coordination Supervisor/Manager

Skills

• Ability to time-manage and multitask in a fast-paced environment while maintaining accuracy
• Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
• Strong reading skills and verbal/written communication and organizational skills
• Working knowledge of Excel (SAP desired but not necessary)
• Excellent critical thinking and problem-solving skills
• Demonstrated ability to quickly recognize and diagnose trends and patterns in inventory transaction data

Qualifications

• Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Benefits

• Starting hourly pay at $18.00 - $22.00/hour (Based on experience)

Pay

Starting hourly pay at $18.00 - $22.00/hour (Based on experience)

Schedule

Full time – Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs)
8.5 hour shift, between hours of 11:30am and 10:30pm, Overtime as needed.
Flexibility within shift hours is a must.

Decision Making Responsibilities

Work is performed within documented practices with significant opportunity for un-reviewed decision making. Decision-making responsibilities are under the supervision of the Returns Coordination Supervisor.

Financial Responsibilities

This position will affect customer accounts. Review and changes to a customer’s account and inventory may be determined by the Coordinator and must conform to guidelines approved by Returns Coordination Manager.

ADA Job Description

Stand: 8%
Walk: 10%
Sit: 80%
Climb, Stoop, kneel, crouch or crawl: 0%
Lift and/or Move product: 2% (no more than 25 lbs)

Diversity

Bob’s Discount Furniture, Inc., is committed to creating a place as diverse as the communities we serve. We want you to feel at home whether you’re shopping with us or a part of the Bob’s team.