Returns Clerk

About the role

SHI has an exciting opportunity in our Returns Materials Authorization department as Returns Clerk. This position will be working as part of a team processing all daily RMA's returned by customers in a timely manner. A successful candidate will be utilizing their communication skills to interface with both sales representatives and vendors throughout the returns process. This position will report to the SHI Piscataway office.

Responsibilities

• Process RMA's through AX
• Inspect each package for correct items, broken items, missing items, and record any problems with the package
• Contact vendors for confirmation and validation of RA's and other questions regarding RA
• Express issues/problems/concerns clearly to both internal employees and vendors
• Repackage and shipping of RMA's
• Utilize the UPS shipping machine – internal shipping program and scales
• Field general questions from sales
• Document important information in SharePoint sites
• Ship freight by palletizing and strapping shipment
• Receive, inspect, and record incoming shipments, ensuring accuracy and quality of goods
• Organize and maintain inventory within the warehouse, ensuring proper labeling and storage of products
• Prepare and fulfill orders for shipment, including picking, packing, and labeling items accurately
• Operate warehouse equipment such as forklifts and pallet jacks to move and organize inventory
• Perform regular inventory counts and audits to maintain accurate stock levels and identify discrepancies
• Assist in the loading and unloading of delivery trucks, ensuring efficient handling of goods
• Maintain a clean and organized warehouse environment, adhering to safety and operational standards
• Coordinate with the logistics team to schedule and track shipments, ensuring timely delivery to customers
• Communicate effectively with team members and supervisors to report issues and ensure smooth operations
• Perform general warehouse tasks such as labeling, sorting, and repacking as needed

Behaviors and competencies

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned
• Communication: Can communicate simple ideas and information clearly
• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned
• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts
• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise
• Reliability: Can demonstrate a willingness to complete assigned tasks on time and meet expectations
• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace
• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines
• Following Instructions: Can demonstrate a willingness to follow instructions and complete assigned tasks as directed
• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned

Requirements

• Proficient in using PCs or laptops to track inventories, reorder supplies, and generate reports – Basic
• Ability to effectively utilize applications like Word and Outlook to enhance productivity and perform various tasks efficiently – Basic
• Experience with UPS, FedEx, DHL and 3rd party shipping software preferred – Basic
• Completed High School Diploma, GED, or equivalent required
• Experience with package handling preferred
• Ability to move or lift up to 50 lbs

Pay

The base salary range for this position is $35,360 – $50,000. The estimated on-target earnings (OTE), which includes a base salary, are $35,360 – $50,000. Compensation is dependent on job-related knowledge, skills, experience, and market location and will vary from individual to individual.

Benefits

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.