Returns Clerk

Location: 13200 S Broadway, Los Angeles, CA 90032

About the role

As a Returns Clerk, you will play an important part of the Returns team by organizing and completing all warranty, quality control, repairs, and returns duties. You’ll be working with products from clients involved in the active lifestyle.

Schedule

1st Shift: Monday – Friday (5:00 AM - 1:30 PM)

Pay

Starting pay: $19.50 per hour

Responsibilities

• Ensures all returns are processed in a timely manner and as per client requirements.
• Input returns information into the system.
• Client communication via email and reporting.
• Quality control on returns and warranty claims.
• Follow NRI safety rules, safety procedures, security protocol, and standard operating procedures.
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested.

Requirements

• 3+ months of experience in the Returns department.
• Must be in good standing in your position (i.e., good attendance, performance, no PIPs within last 3 months).
• Must notify Supervisor before applying to this role.
• Must be 18 years or older to apply.
• Proficient with Microsoft Office, specifically Outlook and Excel.
• Physical ability to carry out essential job functions, including but not limited to:
  • Lifting and carrying up to 50 lbs.
  • Walking and standing for extended periods.
  • Climbing ladders/stairs.
  • Working in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, and cold.

Skills

• Ability to learn basic warehouse management scanning system (WMS).
• Strong attention to detail and time management skills.
• Ability to be flexible and adapt to changing priorities.
• Trustworthy and moral character (pre-employment background & drug tests are used).