Returns Associate

Responsibilities

Returns Department Support: Scan, sort and organize returns inventory. Process and handle customer returns in accordance with company policies. Investigate and resolve issues related to product returns, ensuring customer satisfaction. Collaborate with the Returns team to optimize processes and minimize return-related challenges.

Versatility And Adaptability: Serve as a floater between the different tasks associated with the Returns department as needed. Quickly adapt to changing priorities and assist in areas with high demand or staffing shortages. Maintain a high level of proficiency to ensure effective support.

Flexibility In Dynamic Work Environments: Recognize that the Returns Department may experience fluctuations in business demands. Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments. Contribute to a collaborative and positive work environment, supporting team members during peak periods.

Brand & Product Knowledge: Develop a deep understanding of our brand, products, and services. Stay informed about product features, specifications, and updates. Utilize brand and product knowledge to enhance customer interactions and provide accurate information.

Requirements

• High School Diploma or equivalent (Required)
• Bachelor’s Degree or Equivalent Work Experience (Preferred)
• 2+ years of related customer contact/ service industry experience preferred
• Apparel Industry Experience (Preferred)
• Ability to work in a fast-paced environment and remain flexible to constant changes
• Good communication skills and ability to work with a team
• Strong computer skills and the ability to learn new programs quickly
• Must be available to work flex schedule of Monday - Friday, 8 hours per day between 7:00am and 5:00pm
• Occasional weekends and holidays
• Must be willing and able to lift packages anywhere from 2-50lbs

Qualifications

• Ability to work under pressure and in various climates, heat or cold
• Efficient and professional communication skills to engage with customers
• Will be trained to use multiple software programs
• Ability to thrive in a quickly growing and very fast paced work environment
• Quality organizational skills
• Ability to work with a diverse group of individuals

Compensation

Born Primitive is committed to pay transparency. The compensation for this position is $20.00/hour. This is a full-time hourly position. This position may also be eligible for additional benefits and incentive compensation, where applicable.