Return to Work Coordinator

About the role

At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. As part of our team, you’ll play a vital role in helping businesses and individuals move forward with confidence, supported by a culture that values teamwork, curiosity, and the impact of your work.

Responsibilities

• Provides medical management to workers compensation injured employees.
• Performs case management through telephonic contact with medical providers, employers, claims professionals, and ancillary service providers.
• Manages medical care to return injured employees to pre-injury status.
• Reviews services of medical and rehabilitation providers and arranges for appropriate evaluation, treatment, and counseling.
• Communicates with physicians, injured workers, employers, and other resources involved in the rehabilitation program.
• Evaluates home care services and equipment; determines need for home modifications and coordinates home care.
• Communicates with employers to determine job requirements and explore light-duty, modified, or alternate employment.
• Analyzes treatment results and medical status; reviews incoming provider reports.
• Identifies suitable employment opportunities consistent with medical limitations, capabilities, aptitudes, and interests.
• Generates reports to communicate case status, findings, and recommendations.
• Generates correspondence to referral sources, medical providers, injured workers, and other parties involved in the rehabilitation process.
• Participates in case conferences and training to enhance medical proficiency.
• Documents case management observations, assessments, and plans in the system.
• Maintains a caseload supporting at minimum 145 hours of billable work or an inventory of 72 files monthly with 95% quality compliance expected.

Requirements

• Degree from an applicable program of training and a minimum of 3 years of clinical experience in an acute care setting.
• Active Registered Nursing license or equivalent within the state of practice or states where case management is performed.

Qualifications (Preferred)

• Bachelor’s degree.
• Worker’s Compensation experience.
• Certification in a related field.

Skills

• Adequate knowledge of managed care with emphasis on criteria, guidelines, and national standards of practice.
• Strong written and oral communication skills.
• Organizational and leadership abilities.
• Computer literacy.
• Effective time management skills.
• Self-starter mindset.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. Transferable skills from previous roles may also be considered.