Retirement Benefits Analyst - Jefferson Health Enterprise

Job Description

Serves as a subject matter expert and point of contact for escalated colleague retirement benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves retirement benefits-related issues through investigation and coordination with internal and external partners; guides colleagues through retirement benefits enrollment processes, , and plan changes; responds to inquiries via phone, email, and in-person meetings in a timely and professional manner; ensures complete resolution of retirement benefits inquiries; participates in colleague and new hire benefits presentations; escalates complex benefits inquiries as necessary.

Requirements

• Timely and accurate processing of retirement benefits transactions in accordance with best practices and applicable legal requirements
• Maintains accurate retirement benefits records and ensures data integrity across systems
• Collaborates with cross-functional teams to ensure seamless program delivery and colleague experience
• Analyzes data sources to provide evidence-based recommendations about process improvement within the retirement domain
• Works with outsourced benefits administration vendors

Qualifications

• Bachelor’s Degree in related field or equivalent work experience
• 2 years in Benefits Administration

Skills and Abilities

• Proficiency with Microsoft Word
• Working knowledge of Microsoft Excel, including ability to work with formulas and pivot tables
• Strong analytical skills, critical thinking skills, and attention to detail
• Experience working with an Enterprise Human Capital Management System
• Skilled in process management
• Skilled in listening, communicating, and empathetic communication
• Adaptable, exercises self-control under pressure, and takes responsibility

Knowledge, Skills and Abilities

• Working knowledge of relevant federal and state regulations, filing and compliance requirements affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Medicare and Social Security, and DOL requirements
• Experience working with outsourced benefits administration vendors

Education

• Bachelor’s Degree in related field or equivalent work experience

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Thomas Jefferson University

Primary Location

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally Ranked

The Retirement Benefits Analyst serves as a subject matter expert for the organization's Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here.