Retention Specialist

About the role

This role sits at the center of strategy, execution, and client experience for Social Scout's one-time flow buildout offer. You will work with a high volume of brands on a clearly defined scope, owning flow strategy and delivery while managing an internal team to execute efficiently and at a high standard.

Responsibilities

• Own the strategy for each client's flow buildout based on their brand, audience, and existing setup as well as write all email copy across the six core flows.
• Lead and manage a team of three or more designers and Klaviyo builders.
• Oversee project timelines end to end and ensure every buildout is delivered on schedule.
• Lead one to two onboarding calls per day, setting the tone for the entire engagement and act as the primary point of contact throughout the flow buildout process.
• Present strategy and creative direction to clients with confidence and clarity and manage client feedback and approvals efficiently to keep projects moving.
• Identify high-potential flow clients who are strong candidates for full-service Klaviyo account management.

Requirements

• Strong understanding of email marketing and lifecycle flows, particularly within eCommerce.
• Hands-on experience with Klaviyo and flow-based strategy across multiple brands.
• Excellent copywriting instincts. You know how to write short-form email copy that converts and matches a brand's voice.
• Proven ability to manage designers and technical builders.
• You can lead a team, set priorities, and hold people accountable without micromanaging.
• Highly organized and deadline-driven. You can manage multiple concurrent buildouts without letting anything slip.
• Comfortable leading client-facing calls with strong preparation and clear communication.
• Able to balance strategic thinking with hands-on execution in a fast-paced, high-volume environment.

Qualifications

• Fluent English required (written and spoken).
• Available 9:00 AM – 5:00 PM EST. Full remote.
• You can be based anywhere in the world.

Skills

• Email marketing strategy and execution.
• Klaviyo platform proficiency.
• Copywriting skills.
• Team leadership and management.
• Project management and time organization.
• Client communication and presentation skills.

Benefits

• Huge potential for upselling high-priority brands into full-service management.
• Monthly bonuses of $1,000–$2,000 tied to upsell performance.
• Opportunity to directly impact Social Scout's growth and client retention strategy.

Pay

Highest base salary commensurate with experience and performance.

Schedule

Full-time and fully remote. Available 9:00 AM – 5:00 PM EST.