Retention Specialist

We need to output HTML fragment with sections: About the role? The description includes mission, opportunity. Could treat "About the role" as heading with description paragraphs. Then Responsibilities (Key Responsibilities). Then Requirements (Skills & Qualifications). Then Benefits (Compensation & Benefits). Also maybe Pay section? The posting includes Salary range, so we can include Pay section. Schedule? It mentions flexible schedule, evenings, weekends; we could include Schedule section. However rule: include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. The posting does mention schedule specifics: "Willingness to work a flexible schedule, including frequent evenings and weekends. This position typically requires 2-3 evenings per week and 2 or more weekend workdays per month during our fall peak season." That's specific enough for Schedule section. Benefits: they list benefits. Pay: salary range. So we can have sections: About the role (maybe combine description and opportunity), Responsibilities, Requirements, Benefits, Pay, Schedule. Ensure we don't repeat job title. No Job ID. Use

for each heading. Use

• for lists. Use

  for prose. We need to preserve all substantive information. Remove boilerplate like "Join Our Team" maybe keep as part of About? It's a call to action; could be considered boilerplate but it's part of posting. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Join Our Team" is not exactly those; it's a call to apply. Might be considered application instruction? It says "If you are passionate... we would love to hear from you." That's basically an invitation to apply. Might be considered application instruction; safer to omit. We'll keep the descriptive parts. Let's extract content: Mission statement: "At Girl Scouts of Central Maryland (GSCM), we believe in the power of every girl. Our mission is to build girls of courage, confidence, and character who make the world a better place. We serve girls and volunteers across Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties." Opportunity: "The Opportunity As a Retention Specialist, you will help create positive Girl Scout experiences that encourage girls, families, and volunteers to stay engaged. You’ll build relationships with members, troop leaders, Service Unit volunteers, and families while serving as a trusted resource and problem-solver. This is a people-centered role for someone who enjoys relationship-building, customer service, problem-solving, and making a meaningful impact. The ideal candidate is organized, proactive, empathetic, dependable, and passionate about supporting others. Empower. Connect. Inspire. Grow with Girl Scouts of Central Maryland." We can combine into About the role section. Responsibilities: Under "Key Responsibilities" there are bullet-like paragraphs. We need to turn into

  • . Let's list each responsibility: - Member Retention & Support - Build strong relationships with girls, caregivers, volunteers, and community partners. - Proactively reach out to members, identify needs, resolve concerns, and support positive Girl Scout experiences. - Manage member inquiries and cases from initial contact through resolution, including appropriate follow-up and documentation. - Support retention campaigns, outreach, events, and council initiatives. - Assist with challenging situations and conflict resolution using empathy, professionalism, and sound judgment. - Troop & Service Unit Support - Maintain regular communication with Service Unit volunteers and troop leaders. - Attend a minimum of four Service Unit meetings during the membership year per service unit (cluster of zip codes in a geographic area) assigned to you. - Attend troop and Service Unit events when appropriate to strengthen relationships and demonstrate council support. - Connect volunteers and troops with relevant council programs, resources, and services. - Training & Member Education - Communicate the Girl Scout mission, values, and Girl Scout Leadership Experience (GSLE). - Provide guidance on council programs, resources, policies, and procedures. - Support volunteer learning through meetings, orientations, presentations, and training opportunities. - Collaboration & Council Support - Partner with colleagues across departments to provide consistent, positive member experience. - Participate in membership retention initiatives, events, outreach, and council-wide campaigns. - Maintain accurate member records and use council systems to track engagement and follow-up. - Identify opportunities and solutions that improve the member and volunteer experience. - Perform other duties as assigned. We could flatten into a single list, but better to keep headings? The instruction: use

    for section headings only. Within sections we can use

    • . So we can have a single
      with all items, or we could have subheadings but those would be extra headings not allowed. So we just list all responsibilities as
      • . Similarly for Skills & Qualifications: list required skills and preferred qualifications. Required Skills bullet list: - Passion for the Girl Scout mission and supporting girls, families, and volunteers. - Excellent customer service, communication, interpersonal, and problem-solving skills. - Ability to communicate with empathy, professionalism, tact, and discretion. - Strong organization, time management, and follow-through. - Ability to manage multiple priorities, work independently, and collaborate as part of a team. - Strong verbal, written, and presentation skills. - Comfortable using technology, databases, email, and virtual communication platforms. - Willingness to work a flexible schedule, including frequent evenings and weekends. - This position typically requires 2-3 evenings per week and 2 or more weekend workdays per month during our fall peak season. - A valid driver’s license, reliable transportation, and proof of insurance are required. Preferred Qualifications: - Experience in customer service, membership services, volunteer management, community engagement, or related field. - Experience working with families, volunteers, or youth-serving organizations. - Experience with case management, relationship management, or conflict resolution. - Familiarity with Girl Scouts or another youth-serving organization is a plus. - Spanish-speaking or conversational Spanish skills preferred but not required. We could combine required and preferred into one list? Might be better to separate but we cannot add extra headings besides the main section headings. Could we include a

        intro then list? We'll just list all items; maybe we can note "Preferred:" inside list items. Benefits: list: - Health, dental, and vision insurance - Paid time off and holidays - Professional development opportunities - Mileage reimbursement for approved business travel - Meaningful opportunities to support girls, volunteers, and families throughout Central Maryland Pay: Salary: $42,000–$45,000 annually Schedule: Already covered in required skills but we can also make a Schedule section with details: flexible schedule, frequent evenings and weekends, 2-3 evenings per week, 2+ weekend workdays per month during fall peak season. We must not duplicate content. If we put schedule details in Schedule section, we should maybe remove from Required Skills to avoid duplication. But the instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we remove from Required Skills, we lose that detail unless we keep it elsewhere. We could keep it in both places? That would be duplication, which we should avoid? The instruction says remove duplicated lines. So we should not duplicate. So we need to decide where to place schedule info. Probably better to have a Schedule section and remove from Required Skills. But then Required Skills loses the schedule willingness. However the schedule is a requirement; it's part of qualifications. Could we keep it in Required Skills as a brief statement and also have Schedule section with more detail? That would be duplication of the concept but not exact lines. Might be okay but risk considered duplicated lines. Safer to keep schedule info only in Schedule section and adjust Required Skills to not include schedule specifics. But we need to preserve the substance: willingness to work flexible schedule, evenings, weekends, specific numbers. We can put that in Schedule section. Then Required Skills can omit that bullet. However the Required Skills bullet list originally includes "Willingness to work a flexible schedule, including frequent evenings and weekends." and "This position typically requires 2-3 evenings per week and 2 or more weekend workdays per month during our fall peak season." Both are schedule-related. We can move those to Schedule section and remove from Required Skills. Thus Required Skills list will be: - Passion for the Girl Scout mission and supporting girls, families, and volunteers. - Excellent customer service, communication, interpersonal, and problem-solving skills. - Ability to communicate with empathy, professionalism, tact, and discretion. - Strong organization, time management, and follow-through. - Ability to manage multiple priorities, work independently, and collaborate as part of a team. - Strong verbal, written, and presentation skills. - Comfortable using technology, databases, email, and virtual communication platforms. - A valid driver’s license, reliable transportation, and proof of insurance are required. Preferred Qualifications list as before. Now Benefits section as above. Pay section: Salary: $42,000–$45,000 annually. Schedule section: Flexible schedule, including frequent evenings and weekends; typically requires 2-3 evenings per week and 2 or more weekend workdays per month during fall peak season. Now About the role section: combine mission and opportunity paragraphs. We need to ensure we don't include boilerplate like "Join Our Team". We'll omit that. Now produce HTML:

        About the role

        At Girl Scouts of Central Maryland (GSCM), we believe in the power of every girl. Our mission is to build girls of courage, confidence, and character who make the world a better place. We serve girls and volunteers across Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.

        As a Retention Specialist, you will help create positive Girl Scout experiences that encourage girls, families, and volunteers to stay engaged. You’ll build relationships with members, troop leaders, Service Unit volunteers, and families while serving as a trusted resource and problem-solver. This is a people-centered role for someone who enjoys relationship-building, customer service, problem-solving, and making a meaningful impact. The ideal candidate is organized, proactive, empathetic, dependable, and passionate about supporting others. Empower. Connect. Inspire. Grow with Girl Scouts of Central Maryland.

        Then Responsibilities:

        Responsibilities

        • Build strong relationships with girls, caregivers, volunteers, and community partners.
        • Proactively reach out to members, identify needs, resolve concerns, and support positive Girl Scout experiences.
        • Manage member inquiries and cases from initial contact through resolution, including appropriate follow-up and documentation.
        • Support retention campaigns, outreach, events, and council initiatives.
        • Assist with challenging situations and conflict resolution using empathy, professionalism, and sound judgment.
        • Maintain regular communication with Service Unit volunteers and troop leaders.
        • Attend a minimum of four Service Unit meetings during the membership year per service unit (cluster of zip codes in a geographic area) assigned to you.
        • Attend troop and Service Unit events when appropriate to strengthen relationships and demonstrate council support.
        • Connect volunteers and troops with relevant council programs, resources, and services.
        • Communicate the Girl Scout mission, values, and Girl Scout Leadership Experience (GSLE).
        • Provide guidance on council programs, resources, policies, and procedures.
        • Support volunteer learning through meetings, orientations, presentations, and training opportunities.
        • Partner with colleagues across departments to provide consistent, positive member experience.
        • Participate in membership retention initiatives, events, outreach, and council-wide campaigns.
        • Maintain accurate member records and use council systems to track engagement and follow-up.
        • Identify opportunities and solutions that improve the member and volunteer experience.
        • Perform other duties as assigned.
        Requirements:

        Requirements

        • Passion for the Girl Scout mission and supporting girls, families, and volunteers.