Retention Specialist

About the Company

Our client is a high‑growth real estate company in the single‑family residential (SFR) sector, offering a flexible and empowering culture. Founded in 2021, they operate a full‑service SFR platform that leverages proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for residents and the communities they serve. Headquartered in Dallas with an office in New York City, the leadership team brings deep experience across the complete asset life cycle. The business is built on the cornerstone values of Accountability, Transparency, and Partnership, all grounded in Integrity.

Responsibilities

• Manage reports and systems to ensure residents with upcoming lease expirations are communicated with proactively and appropriately.
• Review month‑to‑month residents to confirm correct fees are being charged.
• Coordinate with maintenance and field teams to schedule property inspections when needed.
• Review price and term negotiations with Revenue Management for approval.
• Verify residents are compliant with renter’s insurance, utility, city code, and company policy requirements.
• Audit completed renewals for accuracy and monitor systems for lease expirations, base rent, occupants, uploads, and charges.
• Manage roommate promotions and amend leases as needed.
• Manage property transfer requests, working with field teams to confirm inspections and eligibility.
• Reduce resident turnover through timely, effective communication and creative problem solving.
• Manage the Notice to Vacate process end‑to‑end, including generating notices, preparing market analysis, and following through to move out.
• Contact residents who have submitted notice to vacate and work to retain them with strong service and thoughtful solutions.
• Educate residents on renewal timelines, rent increases, market rates, and potential fees.
• Provide local market comps to help residents understand current home values.
• Support team projects and processes as a collaborative, cooperative teammate.
• Stay hands‑on and engaged in the office day‑to‑day, moving between computer, phone, and conversations with residents and teammates, with standard hours Monday through Friday and occasional evenings or weekends when the workload calls for it.

Qualifications

• 1+ year of property management experience preferred, ideally in single‑family residential.
• Excellent customer service skills with a drive to consistently meet and exceed standards.
• A proactive, persistent approach to resolving issues.
• Strong verbal and written communication skills.
• Basic accounting and math skills, with proficiency in Microsoft Office (Word, Outlook, Excel).
• Highly organized with strong attention to detail.
• Good time management, able to meet goals and deadlines without sacrificing quality.
• Ability to stay effective and level‑headed in a fast‑paced environment.
• High school diploma or GED required.
• A self‑directed, “can‑do” mindset that sees solutions where others see problems.

Schedule

Standard hours are Monday through Friday with occasional evenings or weekends as workload demands. The position is based in Dallas, TX, with the flexibility to work from home one day per week.

Equal Opportunity

Our client is deeply committed to building a workplace and community where inclusion is valued and prioritized. They are an equal‑opportunity employer that seeks to create a welcoming environment based on mutual respect and to recruit, develop, and retain talent from a diverse candidate pool. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, veteran status, or any other protected characteristic. Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship.