Retention Sales Manager, Shoptalk

About us

We're Hyve—the organizer of the world's fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world's leading companies, our platforms play a critical role in their strategies—helping them enter new markets, accelerate growth, and connect with the people who matter most. Our portfolio features some of the world's leading events across sectors including retail, healthcare, fintech and ecommerce. We're growing rapidly with an entrepreneurial culture that empowers big ideas, quick decision-making and an ambitious acquisition strategy that's continually expanding our global portfolio. Alongside our market-leading events, we're building technology and data-driven products that supercharge connections—from hosted meetings and curated networking experiences to year-round engagement platforms. Whatever your role, you'll join a global team redefining how industries connect, collaborate and grow while working alongside some of the talented people in the events industry.

About the role

Reporting to the Head of Retention Sales, you'll play a key role in driving client retention and revenue growth across Shoptalk, Groceryshop and our broader Retail Meetup portfolio. As our Retention Sales Manager, you'll be responsible for managing a portfolio of existing sponsor relationships, ensuring clients maximize the value of their investment while identifying opportunities to expand partnerships year after year. This is a consultative commercial role where success is built through long-term partnerships, strategic account planning and exceptional customer service.

Responsibilities

• Manage and grow a portfolio of existing sponsorship clients across Shoptalk, Groceryshop and Retail Meetup.
• Build trusted relationships with key stakeholders across assigned accounts.
• Drive client retention while identifying opportunities to increase sponsorship investment year over year.
• Conduct regular account reviews to understand customer objectives, future priorities and return on investment.
• Renew sponsorship agreements while maximizing account growth opportunities.
• Partner closely with internal Sales, Marketing, Content, Operations and Customer Success teams to deliver an exceptional client experience.
• Maintain accurate CRM records, account forecasts and pipeline reporting.
• Respond quickly to customer enquiries while proactively anticipating client needs.
• Represent Hyve at industry events and networking functions, strengthening relationships throughout the retail technology ecosystem.
• Stay informed on industry trends to provide strategic insights and recommendations to clients.
• Consistently achieve individual revenue, renewal and customer satisfaction targets.

Requirements

You'll likely have experience in one or more of the following:

• Account Management
• Customer Success
• Strategic Partnerships
• Enterprise Sales
• Sponsorship Sales
• Media Sales
• SaaS Account Management
• Event Sales

You'll also bring:

• 4-7 years of consultative commercial experience.
• Experience managing and growing enterprise or strategic accounts.
• Strong relationship-building and stakeholder management skills.
• Experience selling sponsorships, events, media, SaaS or marketing solutions.
• Confidence engaging senior decision-makers across retail, ecommerce or technology companies.
• A proven track record of meeting or exceeding commercial targets.
• Experience using CRM platforms such as Salesforce, HubSpot or similar.
• Strong forecasting, pipeline management and organisational skills.
• A collaborative, proactive and customer-first mindset.
• The ability to thrive in a fast-paced, entrepreneurial environment.

Skills

You'll thrive here if you:

• Love building long-term client relationships.
• Enjoy solving commercial challenges for customers.
• Are motivated by ambitious revenue goals.
• Collaborate naturally across teams.
• Think strategically about account growth.
• Adapt quickly in a fast-moving environment.
• Want to work with some of the biggest brands in retail and technology.

Why Shoptalk?

• Manage relationships with many of the world's leading retail and technology companies.
• Represent globally recognised brands including Shoptalk, Groceryshop and Retail Meetup.
• Be part of one of the fastest-growing event businesses in the world.
• Work alongside an ambitious, collaborative commercial team.
• Have a direct impact on client success and long-term business growth.

Benefits

• $85,000–$95,000 base salary (depending on experience)
• Uncapped commission plan (target earnings up to 50% of base salary)
• Hybrid working model based in New York City
• Medical, dental and vision coverage
• 401(k) with company match
• Competitive PTO
• Professional development opportunities
• Domestic and international travel opportunities

Pay

$85,000 - $95,000 USD (yearly)