Retention and Sales Specialist
About the role
Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand.
Responsibilities
- Manage inbound customer calls, actively listening to and investigating customers’ concerns.
- Resolve stated issues and ensure customer satisfaction.
- Demonstrate the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs.
- Overcome objections for those considering canceling or downgrading services.
- Upsell or cross-sell products and services as appropriate.
- Maintain accurate records of all customer interactions.
Requirements
Up to 1 year of sales experience required.
Qualifications
High school diploma or equivalent.
Ability to read, write, speak and understand English.
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
Ability to work variable hours; may include weekends, holidays, and split days off.
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
Effective computer and consumer electronics skills.
Ability to use personal computer and relevant software applications including the billing system.
Proven verbal and written communication skills.
Ability to handle irate customers and resolve issues.
Ability to prioritize and organize effectively.
Skills
- Proactive engagement with current customers to understand their needs and ensure their continued satisfaction.
- Identifying and presenting product and service bundles and solutions.
- Problem-solving and negotiation skills to overcome objections.
- Customer solutions and sales techniques.
Benefits
Comprehensive, paid training to learn all about our winning sales techniques, products, and services.
Access to the tools and resources you need to succeed.
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving.
Competitive compensation with opportunities to increase your earnings as you grow.
High-quality and affordable health and insurance benefits.
Market-leading retirement plan with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan to purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Pay
Competitive starting wages with opportunities to increase your earnings as you grow.
Schedule
Flexible schedule based on business needs.
Benefits
- Health and insurance benefits.
- Retirement plan with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
- Employee Stock Purchase Plan.
- Free and discounted Spectrum services and deep discounts on Spectrum Mobile™.
- Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Company Information
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
- Competitive Compensation
- Supporting Well-Being
- Market-Leading Retirement Plan
- Employee Stock Purchase Plan
- Free & Discounted Products
- Education Benefit
Equal Opportunity Employer
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.