Customer Retention & Sales Specialist

About the role

This role isn't about hard selling on every call—it's about knowing when to sell and when to connect. As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that's the best next step.

Responsibilities

• Make outbound calls to existing Verizon Wireless customers
• Identify sales opportunities or schedule store visits when appropriate
• Analyze customer accounts to save money or add value
• Sell wireless products and services when the opportunity presents itself
• Maintain callbacks, follow-ups, and accurate CRM documentation
• Track daily productivity and participate in team huddles and training
• Stay current on promotions, devices, and pricing

Requirements

• 3+ years of success in commission-based sales (preferred)
• Call center or wireless experience a plus
• Confident, engaging phone presence
• Strong objection-handling and problem-solving skills
• Organized, self-motivated, and comfortable multitasking
• Experience with Salesforce or similar CRM tools preferred

Qualifications

• Earn competitive hourly base plus commission
• Earn commissions on sales closed and customers driven to retail stores
• Unlimited customer opportunities nationwide
• Top performers consistently exceed monthly goals

Skills

• Success in commission-based sales
• Call center or wireless experience
• Confident, engaging phone presence
• Strong objection-handling and problem-solving skills
• Organized and self-motivated
• Experience with CRM tools

Benefits

• Hourly Guaranteed Pay
• Same Day Pay Options
• Generous Commissions
• Employee Profit Share
• Career Development
• Paid Time Off
• Paid Community Time
• Paid Employees Matter Day
• Generous Community Grant Opportunities
• Employee Resource Groups
• Medical, Dental, Vision

Pay

• Competitive hourly base plus commission

Schedule

• Hourly