Customer Retention Specialist

Customer Retention Spec Purpose: This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions. Perform customer enrollments/sales by determining the customers’ needs and offering appropriate solution/product recommendations. Additional duties would include: data entry, enrollment verification, client interaction and miscellaneous administration. Special projects as assigned. Summary of Responsibilities: Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customersOvercome customer objections with the purpose of selling products and servicesHandle customer and/or client inquiries regarding account status and follow-up of sameCapture information and enter data into the computer system in a timely and accurate mannerAbility to develop a strong rapport with the customer and maintain call controlDemonstrate strong product/technical knowledgeAbility to quickly identify customer needs and make appropriate decisionsDemonstrate a high level of professionalismFlexibility to troubleshoot potential challenges with new and existing campaigns and advise management of suchRecommend new courses of action regarding rebuttals, retention techniques, etc. to managementOther duties as assigned Experience/Other Requirements Minimum two (2)+ years’ experience in consultative heavy sales environmentHigh energy with a proven track record in a sales incentive based structureProblem solver, analytical and advanced negotiations skillsExcellent verbal/written communications skillsExcellent customer service and organizational skillsAbility to perform in a fast pace environmentPC proficiency Education: High school diploma or equivalent, college degree a plus