Customer Retention Specialist

About the role

This position falls under our Comdata line of business and is located in Brentwood, TN.

Responsibilities

• Create and maintain client loyalty across diverse customer needs and roles.
• Handle Corpay-specific products, systems, and processes with expertise.
• Resolve customer issues and inquiries through one-call resolution with full accountability.
• Demonstrate tenacity in troubleshooting and ensure a seamless customer experience.
• Contact clients proactively to prevent service disruptions and resolve issues quickly.
• Conduct planned and unplanned outreach to support client experience and loyalty.
• Activate Corpay products and services while serving as a trusted advisor.
• Recommend best practices to optimize customer use of Corpay products and services.
• Train customers by phone or web to implement products or onboard new users.
• Research and resolve credit-related issues, including billing, reconciliation, and write-offs.
• Optimize account setups and product usage to maximize client value.
• Act as the single point of contact across multiple departments to resolve complex needs.
• Complete proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution.

Qualifications & Skills

• High school diploma: some college preferred
• 2+ years of customer service and client support experience
• Reliable, adaptable, and quick to learn new systems and products
• Skilled in issue resolution, account management, and proactive problem-solving
• Strong customer care with empathy and focus on client satisfaction
• Proficient with basic computer applications; typing speed 30+ wpm

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Notice to Recruitment Agencies and Search Firms

We do not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Transparency & Compliance

Equal Opportunity Employer

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.