Customer Retention Specialist

*** US Citizens or Green Card Holder Only. No C2C or 3rd Parties *** SummaryThe Ash Group is hiring a Customer Retention Specialist (24587) for our client, a pioneering technology company providing hardware, software, and services that transform and improve productivity across industries. This is a 6-month contract position working in Westminster, CO (onsite). We are offering a pay rate up to $24.50 per hour W2 based on skill set. Role DetailsCompensation: Up to $24.50/hr W2Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.Duration: 6-month contractLocation: Westminster, CO (onsite) What You’ll Be DoingCustomer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.Independent Decision-Making: Resolve customer needs independently and effectively.Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.Documentation: Maintain detailed records of customer interactions and activities in Salesforce.Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness. What We’re Looking ForAssociate’s degree or equivalent is requiredMust have 5+ years of practical experience in customer service, retention or sales.Proficiency in using Salesforce for documenting and managing customer interactions is a must.Fluency in Spanish required.