Retention Analyst

About RYZE

The Retention Analyst is the data engine behind RYZE's subscriber retention function. Reporting to the Retention Manager and working in close partnership with the VP, this role owns churn analysis, subscriber behavior modeling, retention metric reporting, and the analytical infrastructure that informs every retention program decision.

What You’ll Do

• Own churn data analysis — tracking cancellation rates, churn drivers, and at-risk subscriber patterns across cohorts
• Build and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals before they become cancellations
• Tag, categorize, and trend cancellation reasons — surfacing actionable pattern insights for the Retention Manager's program design decisions
• Develop and own the retention metrics dashboard — providing the Retention Manager and VP with weekly and monthly KPI visibility
• Conduct LTV analysis and revenue impact modeling to quantify the cost of churn and the ROI of active retention programs
• Support the Retention Manager with A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventions
• Partner with Pillar 3 (CX Systems & Experience Tech) to ensure subscriber data flows accurately from Zendesk, Shopify, and Recharge into the analytics infrastructure
• Partner with Analytics, Marketing, and Finance to ensure retention data is accurately reflected in broader business reporting
• Maintain data documentation and ensure consistency and accuracy across all retention reporting

Additional Duties

Additional duties as assigned by management.

What We Offer

• Competitive base salary commensurate with experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Remote-first work environment with flexible scheduling