Retail Visual Merchandising Lead

Full-time position based in Hanover, MD.

About the role

Come join the team that is reinventing home! Wayfair is hiring a Visual Merchandising Lead for our returns Outlet retail store in Hanover, MD. If you are looking for rapid growth, constant learning, and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

Pay

Starting rate: $21.50 per hour

Schedule

40 hours per week

• Store hours: Monday - Saturday: 10am - 8pm, Sunday: 11am - 7pm
• Employee shifts may include two hours before or after store hours
• Schedules provided a minimum of 2 weeks in advance with opportunity to trade shifts with teammates

Benefits

• Growth opportunities (conversions, promotions, and more)
• Health benefits starting day one
• Wayfair company discount
• 401(k) with company match
• Referral bonuses

Responsibilities

• Define, design, and implement a flexible visual merchandising strategy that can adapt to the wide variety of product that arrives in the outlet
• Manage product flow within the outlet, maximizing product per square foot
• As an authentic brand ambassador for the Wayfair family, lead and create a best-in-class customer experience by connecting them with the world's biggest and best online home assortment brought to life in our stores
• Master our brand story and share it with polished communication, personal appearance, and professionalism
• Amplify the Wayfair brand family by being an integral part of a high-performing, customer-centric team
• Deliver on sales and service KPIs, productivity standards, and drive profitability goals across all omnichannel platforms with best-in-class selling standards
• Maintain leadership presence through effective floor management and resource allocation
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales floor is adequately stocked
• Maintain visual standards required by Wayfair and Tanger Outlets
• Ensure the store meets visual, replenishment, cleanliness, safety, and back-of-house standards during floor leadership shifts
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best-in-class service to our customers
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions, and general store upkeep
• Engage in a high-energy and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations
• Live by, emulate, and guide by our People Principles every day
• As Keyholder, you are responsible for opening and closing the store

Requirements

• Retail experience in visual merchandising or education in visual merchandising/interior design
• 2+ years of leadership or experience managing a team
• Brick & mortar retail experience – furniture or home goods preferred
• Prior visual merchandising experience in outlet or off-price retail environments preferred
• Track record of thriving in a fast-paced and changing environment

Skills

• Strong organization, self-motivation, communication, and relationship management skills
• Excellent verbal communication and active listening skills
• Excellent sales and customer service skills
• Technical acumen to learn necessary software including operating our POS system; experience with Google Cloud G Suite (Docs, Sheets, Slides, and forms) preferred
• Ability to process information and merchandise through a computer system and POS register system

Physical Requirements

• Frequently required to stand, walk, talk, and hear
• Frequently required to handle, feel, and reach with hands and arms
• Occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl
• Must regularly, frequently, or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus