Retail Trainee (45614)

About the Role

This temporary position is designed to train and support individuals in all core areas of retail store operations, including donation intake, sales floor maintenance, and merchandise processing. The role supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service.

Duration: Temporary positions for up to 90 days, with the expectation of conversion to a regular position after 90 days based on performance, work ethic, and cultural fit.

Responsibilities

• Ensure World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assist with unloading donations from donors’ vehicles and take in donations left outside the store; maintain an accurate count of donations.
• Sort donations into designated equipment and load large purchases for customers.
• Sort and price merchandise, separating sellable from unsellable items, and prepare items for display.
• Clean, hang, and rotate merchandise on the sales floor to ensure a neat and organized presentation.
• Monitor and maintain cleanliness and organization of dressing rooms and sales floor throughout the day.
• Support customers with questions, including assisting with free medical equipment forms and stocking as needed.
• Ensure a clean and empty workstation at the end of each shift.
• Maintain the image of the exterior and interior of the donation area to Goodwill’s standards.
• Keep aisles free from debris in the production area.
• Maintain adherence to all company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School diploma or GED preferred, but not required.
• Prior work experience in the service industry preferred.
• Ability to interact cordially and productively with a variety of people.
• Ability to market Goodwill and explain the mission to the general public.
• Ability to take initiative and work well with little supervision.
• Ability to work a flexible schedule including nights and weekends.
• Ability to distinguish between better name-brand merchandise.

Physical Requirements

• Ability to engage in frequent bending, stretching, and stooping.
• Ability to engage in prolonged standing, walking, and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands, and wrists repetitively.

Working Conditions

• Frequent physical exertion.
• Exposure to unfit donated goods.

Critical Performance Factors

• Customer Service
• Safety/Accident Prevention
• Speed and quality of processing
• Cleanliness & Organization