Retail Shop Associate (Part Time)

About the Role

Girl Scouts of Southwest Texas (GSSWT) serves more than 10,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. The Retail Sales Associate implements the day-to-day operations of the GSSWT Council Shop, including selling merchandise and providing high-quality customer service to volunteers, parents, girls, community members, and staff.

Responsibilities

• Maintains the Retail Shop in an attractive, organized, and functional manner by keeping the sales floor stocked, displays fresh and appealing, and cleaning and organizing the stockroom, workstations, and sales counter.
• Uses Point of Sale system to perform tasks such as cash register sales, exchanges, and other customer-related functions.
• Ensures timely receiving of incoming orders, pricing of inventory, and stocking shelves and displays.
• Gains knowledge and understanding of departmental operations to accurately respond to volunteer questions and requests.
• Participates in the annual inventory process of the shop and stockroom.
• Provides clarification and support to customers for the Girl Scout Program and corresponding merchandise/awards.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Processes phone, mail, web orders, and cases promptly and professionally.
• Supports department activities as assigned, including Salesforce cases.
• Assists and provides support for Camp Trading Post and external events.
• Assists and provides support for 2nd and 3rd Saturday events.
• Assists and provides support for special events and pop-ups as needed.

Requirements

• High school diploma or GED.
• One year of retail experience and/or processing sales orders.
• One year of experience handling cash transactions.
• Proficient with computers and Microsoft Office (Excel, Outlook, and Word).

Skills

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Dependability: Commits to doing the best job possible; follows instructions and responds to management direction; keeps commitments, meets attendance and punctuality guidelines.
• Quality: Monitors own work to ensure quality; looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Use of Technology: Keeps technical skills up to date; adapts to new technologies; demonstrates required skills; troubleshoots technological problems; uses technology to increase productivity.
• Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment

The position primarily performs its duties indoors and is occasionally exposed to outdoor weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands

• Regularly lifts and/or moves up to 10 pounds and occasionally lifts and/or moves up to 50 pounds.
• Requires heavy visual acuity (close vision, peripheral vision, and ability to adjust focus) for activities such as preparing and analyzing data, using a computer, and extensive reading and proofing.
• Regularly required to talk or hear.
• Frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.